To Go Team Lead - Retail Operations Supervisor

Hannaford Supermarkets; Portland (ME); On-site; USD 30,000 - 44,000; Full time

Job summary

Hannaford Supermarkets in Portland, ME, seeks a committed leader to head the Hannaford To Go Team within the Store 08351 Management scope. The role focuses on maintaining department operations, driving sales, and building strong associate and customer relations.

You will model high service standards, supervise scheduling and safety, and train staff while ensuring compliance with policies and certifications. This is a full-time position in-store.

Qualifications

• High school diploma or equivalent preferred.
• Retail customer service experience preferred.
• Ability to lead and direct others.
• Understanding of store operations preferred.
• Effective communication, customer service and selling skills.
• Effective interpersonal and organizational skills.
• Willingness to learn multiple tasks and technical requirements of the job.
• Strong problem solving skills.

Responsibilities

• Lead the Hannaford To Go Department operations in accordance with established department standard practices, in the absence of the Assistant Store Manager-Service.
• Lead excellent customer service and goodwill by role modeling and providing high standards in customer service and sales building.
• Support that department conditions involving appearance, safety, sanitation, and food safety are maintained at the highest level.
• Maintain accurate records and assist in making sure all yearly certifications are up to date.
• Utilize company tools such as: financial reports, scheduling, productivity, ordering and business information systems.
• Assist in creating and maintaining effective work schedules to meet customer service standards as well as associates' personal needs.
• Use good judgement in the delegation, assignment, and follow up required for the efficient performance of the department.
• Provide real time coaching, feedback, and assist with the performance management process.
• Assist in training and developing associates to meet department needs.
• Maintain solid communication in the department and with store management.
• Observe and follow all company policies, established standard practices and legal requirements.
• Perform all other duties and projects as assigned.

Skills

Retail customer service

Leadership

Store operations knowledge

Communication skills

Problem solving

Time management

Age requirement awareness

Education

High school diploma or equivalent

Job description

Hannaford Supermarkets in Portland, ME, seeks a committed leader to head the Hannaford To Go Team within the Store 08351 Management scope. The role focuses on maintaining department operations, driving sales, and building strong associate and customer relations.

You will model high service standards, supervise scheduling and safety, and train staff while ensuring compliance with policies and certifications. This is a full-time position in-store.