To Go Department Lead & Service Coach

Hannaford Supermarkets; Belfast (ME); On-site; USD 26,000 - 44,000; Full time

Job summary

Hannaford Supermarkets in Belfast, ME is seeking a results-oriented Store Lead for the Hannaford To Go department. You will oversee daily operations, coach associates, and collaborate with store management to meet sales goals and deliver outstanding service.

This role emphasizes leading by example in customer service, maintaining safety and sanitation standards, scheduling, and using store systems to drive performance. Prior retail supervisory experience and strong communication are essential.

Qualifications

• High school diploma or equivalent preferred.
• Retail customer service experience preferred.
• Ability to lead and direct others.
• Understanding of store operations preferred.
• Effective communication, customer service and selling skills.
• Effective interpersonal and organizational skills.
• Strong problem solving skills.
• Must meet minimum age requirements.

Responsibilities

• Lead the Hannaford To Go Department operations in accordance with established department standard practices, in the absence of the Assistant Store Manager-Service.
• Lead excellent customer service and goodwill by role modeling and providing high standards in customer service and sales building.
• Support that department conditions involving appearance, safety, sanitation, and food safety are maintained at the highest level.
• Maintain accurate records and assist in making sure all yearly certifications are up to date.
• Utilize company tools such as: financial reports, scheduling, productivity, ordering and business information systems.
• Assist in creating and maintaining effective work schedules to meet customer service standards as well as associates' personal needs.
• Use good judgement in the delegation, assignment, and follow up required for the efficient performance of the department.
• Provide real time coaching, feedback, and assist with the performance management process.
• Assist in training and developing associates to meet department needs.
• Maintain solid communication in the department and with store management.
• Observe and follow all company policies, established standard practices and legal requirements.
• Perform all other duties and projects as assigned.

Skills

Leadership

Customer Service

Communication

Problem Solving

Team Training

Multi-tasking

Education

High school diploma or equivalent

Job description

Hannaford Supermarkets in Belfast, ME is seeking a results-oriented Store Lead for the Hannaford To Go department. You will oversee daily operations, coach associates, and collaborate with store management to meet sales goals and deliver outstanding service.

This role emphasizes leading by example in customer service, maintaining safety and sanitation standards, scheduling, and using store systems to drive performance. Prior retail supervisory experience and strong communication are essential.