To Go Lead - Retail Operations Supervisor

Hannaford Supermarkets; Middlebury (VT); On-site; USD 29,000 - 44,000; Full time

Job summary

Hannaford Supermarkets in Middlebury, VT is seeking a capable leader to head the Hannaford To Go Department and support the Assistant Store Manager-Service in maintaining department operations to meet financial and sales goals. You will build associate and customer relations and promote a strong culture aligned with the Hannaford Strategy.

Responsibilities include leading department operations, providing exceptional customer service, ensuring safety and sanitation standards, training staff,

Qualifications

• High school diploma or equivalent preferred.
• Retail customer service experience preferred.
• Ability to lead and direct others.
• Understanding of store operations preferred.
• Strong communication, customer service and selling skills.
• Strong interpersonal and organizational skills.
• Ability and willingness to learn multiple tasks and technical requirements.

Responsibilities

• Lead the Hannaford To Go Department operations in accordance with established department standard practices, in the absence of the Assistant Store Manager-Service.
• Lead excellent customer service and goodwill by role modeling and providing high standards in customer service and sales building.
• Support that department conditions involving appearance, safety, sanitation, and food safety are maintained at the highest level.
• Maintain accurate records and assist in making sure all yearly certifications are up to date.
• Utilize company tools such as: financial reports, scheduling, productivity, ordering and business information systems.
• Assist in creating and maintaining effective work schedules to meet customer service standards as well as associates' personal needs.
• Use good judgement in the delegation, assignment, and follow up required for the efficient performance of the department.
• Provide real time coaching, feedback, and assist with the performance management process.
• Assist in training and developing associates to meet department needs.
• Maintain solid communication in the department and with store management.
• Observe and follow all company policies, established standard practices and legal requirements.
• Perform all other duties and projects as assigned.

Skills

Leadership

Customer service

Store operations

Communication

Interpersonal skills

Problem solving

Education

High school diploma or equivalent

Job description

Hannaford Supermarkets in Middlebury, VT is seeking a capable leader to head the Hannaford To Go Department and support the Assistant Store Manager-Service in maintaining department operations to meet financial and sales goals. You will build associate and customer relations and promote a strong culture aligned with the Hannaford Strategy.

Responsibilities include leading department operations, providing exceptional customer service, ensuring safety and sanitation standards, training staff,