To-Go Team Lead - Retail Operations

Hannaford Supermarkets; Brewer (ME); On-site; USD 30,000 - 44,000; Full time

Job summary

Hannaford Supermarkets in Brewer, ME is seeking a Lead for the Hannaford To Go Team to support department operations and drive sales while maintaining high service standards.

You will lead the department in the absence of the Assistant Store Manager-Service, ensuring safety, sanitation, and accurate record-keeping, and coaching associates to meet performance goals. This role emphasizes strong customer engagement and teamwork.

Qualifications

• A high school graduate or equivalent preferred.
• Retail customer service experience preferred.
• Ability to lead and direct others.
• Understanding of store operations preferred.
• Effective communication, customer service and selling skills.
• Effective interpersonal and organizational skills.
• Must meet minimum age requirements

Responsibilities

• Lead the Hannaford To Go Department operations in accordance with established department standard practices, in the absence of the Assistant Store Manager-Service.
• Lead excellent customer service and goodwill by role modeling and providing high standards in customer service and sales building.
• Support that department conditions involving appearance, safety, sanitation, and food safety are maintained at the highest level.
• Maintain accurate records and assist in making sure all yearly certifications are up to date.
• Utilize company tools such as: financial reports, scheduling, productivity, ordering and business information systems.
• Assist in creating and maintaining effective work schedules to meet customer service standards as well as associates' personal needs.
• Use good judgement in the delegation, assignment, and follow up required for the efficient performance of the department.
• Provide real time coaching, feedback, and assist with the performance management process.
• Assist in training and developing associates to meet department needs.
• Maintain solid communication in the department and with store management.
• Observe and follow all company policies, established standard practices and legal requirements.
• Perform all other duties and projects as assigned.

Skills

Leadership

Customer service

Communication

Store operations

Education

High school diploma or equivalent

Job description

Hannaford Supermarkets in Brewer, ME is seeking a Lead for the Hannaford To Go Team to support department operations and drive sales while maintaining high service standards.

You will lead the department in the absence of the Assistant Store Manager-Service, ensuring safety, sanitation, and accurate record-keeping, and coaching associates to meet performance goals. This role emphasizes strong customer engagement and teamwork.