To-Go Team Lead — Grocery Service & Ops

Hannaford Supermarkets; Exeter (NH); On-site; USD 30,000 - 44,000; Full time

Job summary

Hannaford Supermarkets Exeter is seeking a capable leader to direct the Hannaford To Go Department and support the Assistant Store Manager-Service in achieving financial and sales goals.

You will build strong associate and customer relationships, maintain high standards of service, safety, and sanitation, and ensure department records and certifications are kept up to date; you will also help create schedules and coach team members to meet performance targets.

Qualifications

• A high school graduate or equivalent preferred.
• Retail customer service experience preferred.
• Ability to lead and direct others.
• Understanding of store operations preferred.
• Effective communication, customer service and selling skills.
• Strong problem solving skills.
• Must meet minimum age requirements.

Responsibilities

• Lead the Hannaford To Go Department operations in the absence of the Assistant Store Manager-Service.
• Lead excellent customer service and goodwill by role modeling and providing high standards in customer service and sales building.
• Support that department conditions involving appearance, safety, sanitation, and food safety are maintained at the highest level.
• Maintain accurate records and assist in making sure all yearly certifications are up to date.
• Utilize company tools such as: financial reports, scheduling, productivity, ordering and business information systems.
• Assist in creating and maintaining effective work schedules to meet customer service standards as well as associates' personal needs.
• Use good judgement in the delegation, assignment, and follow up required for the efficient performance of the department.
• Provide real time coaching, feedback, and assist with the performance management process.
• Assist in training and developing associates to meet department needs.
• Maintain solid communication in the department and with store management.
• Observe and follow all company policies, established standard practices and legal requirements.
• Perform all other duties and projects as assigned.

Skills

Lead and direct others

Store operations understanding

Effective communication

Customer service and selling

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Hannaford Supermarkets Exeter is seeking a capable leader to direct the Hannaford To Go Department and support the Assistant Store Manager-Service in achieving financial and sales goals.

You will build strong associate and customer relationships, maintain high standards of service, safety, and sanitation, and ensure department records and certifications are kept up to date; you will also help create schedules and coach team members to meet performance targets.