To-Go Order Fulfillment & Customer Service

Food Lion; Gloucester Point (VA); On-site; USD 17,000 - 21,000; Full time

Job summary

Food Lion is seeking a store associate to provide fast, friendly service and support the To-Go lead in maintaining customer service standards.

You will greet customers, process orders, verify IDs for alcohol, and assist with pickup orders while following company policies. The role includes maintaining a neat appearance and safe store practices to ensure a positive shopping experience.

Qualifications

• High school graduate or equivalent preferred.
• Good interpersonal, communication and customer service skills.
• Desire to work in a team environment.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements, when applicable, to perform specific job functions.

Responsibilities

• Smiles, greets each customer, uses name whenever possible and provides prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Exhibit behaviors that align with Food Lion's guiding principles, core values, vision, and strategy.
• Ability to shop multiple customer orders using the designated tools and equipment.
• Verify all customer IDs presented and observe store policies pertaining to the sale of alcoholic beverages.
• Assist customers picking up orders.
• Scan, bag, and label the purchase efficiently and accurately, while following established company policy and procedure.
• Wears the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code.
• Observes and corrects all unsafe conditions that could cause associate or customer accidents.
• Perform all other duties as assigned.

Skills

Customer service

Teamwork

Communication skills

Willingness to learn

Age requirements

Education

High school diploma or GED

Tools

CBT training

Job description

Food Lion is seeking a store associate to provide fast, friendly service and support the To-Go lead in maintaining customer service standards.

You will greet customers, process orders, verify IDs for alcohol, and assist with pickup orders while following company policies. The role includes maintaining a neat appearance and safe store practices to ensure a positive shopping experience.