To-Go Order Fulfillment & Customer Service Associate

Food Lion; Rock Hill (SC); On-site; USD 15,000 - 22,000; Full time

Job summary

Food Lion is seeking a front-end associate to provide fast, friendly service, greet customers, and ensure accuracy in orders and payments. The role requires following store policies, helping with order pickups, and maintaining a neat appearance in uniform.

You will work with a team to deliver excellent customer experiences in a fast-paced store environment. The position emphasizes attendance, basic computer use, and readiness to perform additional duties as needed.

Qualifications

• High school graduate or equivalent preferred.
• Good interpersonal, communication and customer service skills.
• Desire to work in a team environment.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements, when applicable, to perform specific job functions.

Responsibilities

• Smiles, greets each customer, uses name whenever possible and provides prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Exhibit behaviors that align with Food Lion's guiding principles, core values, vision, and strategy.
• Ability to shop multiple customer orders using the designated tools and equipment.
• Verify all customer IDs presented and observe store policies pertaining to the sale of alcoholic beverages.
• Assist customers picking up orders.
• Scan, bag, and label the purchase efficiently and accurately, while following established company policy and procedure.
• Complete Accountability Form from end to end process.
• Performs all other duties as assigned.

Skills

Interpersonal skills

Communication

Customer service

Teamwork

Multi-tasking

Willingness to learn

Education

High School Diploma or Equivalent

Job description

Food Lion is seeking a front-end associate to provide fast, friendly service, greet customers, and ensure accuracy in orders and payments. The role requires following store policies, helping with order pickups, and maintaining a neat appearance in uniform.

You will work with a team to deliver excellent customer experiences in a fast-paced store environment. The position emphasizes attendance, basic computer use, and readiness to perform additional duties as needed.