Billing Services Analyst

City of Boulder; United States; On-site; USD 63,000 - 91,000; Full time

Job summary

City of Boulder is seeking an experienced Billing Services professional to manage TMF billing, revenue reporting, and collections. You will serve as a technical expert, resolve complex billing issues, and maintain strong relationships with major accounts.

You will train new staff, update training materials, and back up colleagues across Utilities and Transportation and Mobility. This is a full-time, salaried role requiring accuracy, collaboration, and strong customer service.

Qualifications

• Dependable, reliable, and able to meet deadlines under changing priorities.
• Detail-oriented with accuracy in procedures and documentation.
• Safety-conscious and able to follow safety policies and report incidents.
• Able to teach and train others in processes and systems.
• Proficient with financial software, asset management software, MS Word, Excel, and databases.
• Comfortable working both in a team and independently.
• Knowledge of accounting procedures and financial systems.

Responsibilities

• Provide advanced-level billing support, including TMF calculations, revenue reporting, and collections.
• Serve as first contact for escalated issues and ensure proper documentation retention.
• Train new staff and update training materials for Billing Services.
• Coordinate with Budget Analysts on disputes, adjustments, and settlements.
• Assist with setup of new TMF accounts and data gathering for audits.
• Support cross-functional teams and improve information transfer processes.

Skills

Dependable

Meet deadlines

Attention to detail

Safety awareness

Teach/train others

Financial software

MS Word

MS Excel

Database software

Billing systems

Tools

MS Word

Excel

Database software

Billing systems

Job description

It’s a great time to join the City of Boulder! Application Deadline: November 23, 2026 Compensation Details: Full Pay Range 62,816.00 - 91,166.40 Generally, the hiring range is from the minimum up to 80% of the range. This is a full-time salaried position. Scheduled Weekly Hours: 40 Benefit Eligibility Group: Non Union (30+ Hours) Locate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job.

Job Description Summary

OVERVIEW OF ROLE (Transportation and Mobility) Under general direction, performs advanced-level customer service, analytical, and technical support for the Transportation Maintenance Fee (TMF) billing program. This role is responsible for the billing, collection, monitoring and reporting of annual revenue and serves as the first point of contact for escalated customer issues. Acting as a technical expert, the role applies TMF billing structures while supporting the team in resolving complex billing and payment issues. Additionally, this role maintains positive working relationships with major billing accounts, trains new staff, updates training materials, and backs up Billing Services Specialists and Billing Services Analyst for Utilities – all while contributing to a culture of efficient, effective service delivery based on trust and teamwork.

Essential Duties and Responsibilities

Analyses and advises on complex billing and payment matters and anomalies, including TMF calculations, revenue reporting, payment processing, collections, and customer service under direction from supervisor and in coordination with the Budget Analysts in the Utilities and Transportation and Mobility departments. Champions and models customer service philosophy and trains others in customer service expectations and practices in collaboration with the supervisor. Calculates bills and maintains relationships with major billing accounts to enhance communications, develop efficient, streamlined processes for customers with multiple accounts. Audits new account billing to ensure calculations are accurate. Coordinates with the supervisor the Transportation and Mobility Budget Analysts on account disputes, adjustments, and settlements with customers. Serves as the initial customer escalation point for complex concerns, calculations, and account inquiries, and ensures that documentation of customer interaction complies with retention requirements. Coordinates with the Planning and Development Services department and other sources to obtain necessary data and information to set up new accounts. Researches property development documents that inform TMF billing accounts. Applies TMF rules to new accounts and complex fee adjustments. Tests systems integrations and business processes when software upgrades occur. Coordinates with the Transportation and Mobility department to obtain necessary data and information to set up new accounts. Researches property development documents or business license/sales tax information to inform transportation maintenance fee billing. Identifies and implements opportunities to streamline information transfer processes between the Planning and Development Services department and Utility Billing group. Performs quality control on all high-risk processes, including revenue, cash deposits and accounts receivable records. Provides billing and collections training to new staff and updates training materials. Coordinates with budget analysts and other financial staff on analysis, compiling data, and generating reports for special projects and other related support functions as needed, including gathering data that is used during the annual audit process. Applies relevant rules and regulations in Boulder Revised Code, 1981, including the TMF rules and requirements. Backs up Billing Services Coordinators, Specialists and Analysts for both Utilities and Transportation and Mobility as needed. Provides general support to the backflow program and related compliance activities, including customer support requests. Participates as part of a team in evaluating and understanding how the TMF nexus study are implemented and provides suggestions for how to improve related processes and procedures. Understands all policies including data security and safety and reports any damage or infractions. Performs related duties as required to meet the needs of the city.

Minimum Qualifications

• Ability to be dependable, reliable, meet deadlines, and adapt to changing priorities and evolving approaches.
• Ability to perform work in an accurate, efficient manner, with attention to detail and following standard procedures.
• Ability to take proper safety precautions to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Use all required safety equipment and follow all safety regulations, policies and procedures. Report all accidents and damage to city property.
• Ability to teach and train others.
• Ability to use financial software, asset management software, MS Word, Excel, and database software.
• Ability to work effectively on a team and individually.
• Knowledge of accounting procedures, processes and industry standards, and the ability to apply financial acumen.
• Knowledge of and experience with billing systems, online customer portals, financial systems, personal computing and technical security.
• Skill in analyzing complex calculations with strong arithmetic skills.
• Skill in compassionate empathy, patient boundary-setting, and socially perceptive interactions.
• Skill in distilling detailed technical information and providing written and verbal responses.
• Ability to adapt style and level of detail to fit the needs of a variety of audiences.
• Skill in facilitating cross-functional collaboration and open communication among internal and external partners.
• Adept at active listening, de-escalating conflict, and steering conversations toward productive outcomes to advance team goals.
• Skill in managing conflict and differences of opinion.
• Skill in organization.
• Ability to map processes, track progress, and manage multiple priorities effectively.
• Ability to perform functions dependably and reliably.
• Skill in performing data analyses and generating reports using a variety of computational tools, including spreadsheets and city software.
• Skill in reporting and analyzing high visibility or large volume accounts.
• Skill in providing exceptional customer service and managing customer relations, including the ability to model professional maturity and tact while staying task focused.
• Skill in setting up operationally efficient processes that strive for continuous improvement.
• Must successfully pass a background check before first day of work and maintain acceptable screening.

Preferred Qualifications

• Ability to demonstrate experience maintaining and managing evolving customer data sets to ensure data accuracy, integrity, and consistency in support of billing operations.
• Ability to demonstrate public works experience or municipal government.
• Ability to read, write and speak Spanish, as a second language, in a professional capacity for communication objectives.
• Knowledge of Geographic Information Systems (GIS) software, asset management, and records research.
• Skill and proficiency in Microsoft Excel and experience working with databases and analyzing large, complex data sets.
• Ability to compare, reconcile, and validate high volumes of data to identify discrepancies, trends, and inconsistencies.
• Four (4) or more years’ professional experience in accounting, data processing, billing or collections.

SUPERVISION

Supervision Received: Billing Services Supervisor Supervision Exercised: None

WORKING CONDITIONS AND REQUIREMENTS

Physical and Mental Effort: Sufficient clarity of speech and hearing or other communication capabilities that permits effective communication on the telephone and in person. Sufficient vision or other powers of observation that permits the review, evaluation and preparation of a variety of written documents and materials. Sufficient manual dexterity that permits the operation of computers and other office equipment. Sufficient personal mobility and physical reflexes, which permits work in an office setting. Work may include extended periods of time viewing a monitor and operating a keyboard. Ability to work under stress from demanding deadlines, public contact, and changing priorities and conditions. Work Environment: Works primarily in a home or an office setting. Must be able to perform effectively in environments with continuous interruptions and varying noise levels. Machines and Equipment Used: Standard office equipment including computers, headsets, calculators, multi-function printers, and check scanner.

As part of the City of Boulder’s commitment to a future with equitable access to health, prosperity, and fulfillment that is not limited by a person’s race, ethnicity, age, gender, ability, religion, sexuality, or socioeconomic status, it is the city’s policy to provide equal employment opportunity (EEO) for all individuals. The city does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law or policy. Add your voice and talents to the City of Boulder and help us grow in service excellence for an inspired future. Through our focus on Racial Equity, our employee benefits, and the programs and resources available to our diverse staff, we work to intentionally embed our core values into the fabric of our organization. The city recognizes that careers are shaped through many pathways, and we value the perspectives and talents that come with them. We believe that diversity in all its forms makes us stronger. We welcome candidates with a wide range of lived experiences and professional backgrounds — including those historically excluded or underrepresented in government. We especially encourage applications from Black, Indigenous, People of Color (BIPOC), women, LGBTQ+ individuals, people with disabilities, and others whose voices haven’t always been heard in public service. Our commitment to equity also extends to the planet we share. We’re working toward a sustainable, thriving community that supports clean energy, protects ecosystems, and uses resources responsibly for generations to come.

Minimum Qualifications

• Ability to be dependable, reliable, meet deadlines, and adapt to changing priorities and evolving approaches.
• Ability to perform work in an accurate, efficient manner, with attention to detail and following standard procedures.
• Ability to take proper safety precautions to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Use all required safety equipment and follow all safety regulations, policies and procedures. Report all accidents and damage to city property.
• Ability to teach and train others.
• Ability to use financial software, asset management software, MS Word, Excel, and database software.
• Ability to work effectively on a team and individually.
• Knowledge of accounting procedures, processes and industry standards, and the ability to apply financial acumen.
• Knowledge of and experience with billing systems, online customer portals, financial systems, personal computing and technical security.
• Skill in analyzing complex calculations with strong arithmetic skills.
• Skill in compassionate empathy, patient boundary-setting, and socially perceptive interactions.
• Skill in distilling detailed technical information and providing written and verbal responses.
• Ability to adapt style and level of detail to fit the needs of a variety of audiences.
• Skill in facilitating cross-functional collaboration and open communication among internal and external partners.
• Adept at active listening, de-escalating conflict, and steering conversations toward productive outcomes to advance team goals.
• Skill in managing conflict and differences of opinion.
• Skill in organization.
• Ability to map processes, track progress, and manage multiple priorities effectively.
• Ability to perform functions dependably and reliably.
• Skill in performing data analyses and generating reports using a variety of computational tools, including spreadsheets and city software.
• Skill in reporting and analyzing high visibility or large volume accounts.
• Skill in providing exceptional customer service and managing customer relations, including the ability to model professional maturity and tact while staying task focused.
• Skill in setting up operationally efficient processes that strive for continuous improvement.
• Must successfully pass a background check before first day of work and maintain acceptable screening.

Preferred Qualifications

• Ability to demonstrate experience maintaining and managing evolving customer data sets to ensure data accuracy, integrity, and consistency in support of billing operations.
• Ability to demonstrate public works experience or municipal government.
• Ability to read, write and speak Spanish, as a second language, in a professional capacity for communication objectives.
• Knowledge of Geographic Information Systems (GIS) software, asset management, and records research.
• Skill and proficiency in Microsoft Excel and experience working with databases and analyzing large, complex data sets.
• Ability to compare, reconcile, and validate high volumes of data to identify discrepancies, trends, and inconsistencies.
• Four (4) or more years’ professional experience in accounting, data processing, billing or collections.

SUPERVISION

Supervision Received: Billing Services Supervisor Supervision Exercised: None

WORKING CONDITIONS AND REQUIREMENTS

Physical and Mental Effort: Sufficient clarity of speech and hearing or other communication capabilities that permits effective communication on the telephone and in person. Sufficient vision or other powers of observation that permits the review, evaluation and preparation of a variety of written documents and materials. Sufficient manual dexterity that permits the operation of computers and other office equipment. Sufficient personal mobility and physical reflexes, which permits work in an office setting. Work may include extended periods of time viewing a monitor and operating a keyboard. Ability to work under stress from demanding deadlines, public contact, and changing priorities and conditions. Work Environment: Works primarily in a home or an office setting. Must be able to perform effectively in environments with continuous interruptions and varying noise levels. Machines and Equipment Used: Standard office equipment including computers, headsets, calculators, multi-function printers, and check scanner.

As part of the City of Boulder’s commitment to a future with equitable access to health, prosperity, and fulfillment that is not limited by a person’s race, ethnicity, age, gender, ability, religion, sexuality, or socioeconomic status, it is the city’s policy to provide equal employment opportunity (EEO) for all individuals. The city does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law or policy. Add your voice and talents to the City of Boulder and help us grow in service excellence for an inspired future. Through our focus on Racial Equity, our employee benefits, and the programs and resources available to our diverse staff, we work to intentionally embed our core values into the fabric of our organization. The city recognizes that careers are shaped through many pathways, and we value the perspectives and talents that come with them. We believe that diversity in all its forms makes us stronger. We welcome candidates with a wide range of lived experiences and professional backgrounds — including those historically excluded or underrepresented in government. We especially encourage applications from Black, Indigenous, People of Color (BIPOC), women, LGBTQ+ individuals, people with disabilities, and others whose voices haven’t always been heard in public service. Our commitment to equity also extends to the planet we share. We’re working toward a sustainable, thriving community that supports clean energy, protects ecosystems, and uses resources responsibly for generations to come.