Title Specialist I (Manheim)

Cox Enterprises; Pennsylvania; On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Parental leave

Job summary

Cox Automotive is seeking an entry-level Title Specialist I in the United States to support title processing and compliance. You will learn state regulations, verify titles, VINs, odometer readings, and complete documentation.

In this day-shift role, you will interact with customers and dealers, process records in title management systems, and help ensure accurate and timely title resolutions. The position offers structured training and opportunities within Cox Automotive's title operations.

Qualifications

• High School Diploma or GED.
• Generally less than 2 years of related experience.
• Strong attention to detail and organizational skills.
• Effective communication and customer service skills.

Responsibilities

• Examine vehicle titles for accuracy, completeness, and conformity with state requirements.
• Verify VINs, odometer readings, lien releases, negotiability, and alterations.
• Maintain working knowledge of DMV laws and titling regulations across multiple states.
• Identify, assess, and report potential title discrepancies or fraud.
• Resolve title issues through interaction with customers, dealers, lenders, and regulatory agencies.
• Communicate professionally regarding outstanding titles, required documentation, and resolution timelines.
• Support negotiation and resolution of title-related sale issues when needed.
• Update and maintain accurate records in title management systems and internal platforms.
• Process exception queues, outstanding title reports, and aging titles.
• Perform audits, documentation tracking, and reporting as required.
• Support sale-day and post-sale title activities as assigned.
• Demonstrate commitment to safety by following all procedures and modeling safe behaviors.
• Perform other duties as assigned.

Skills

Attention to detail

Organizational skills

Effective communication

Customer service

Education

High School Diploma or GED

Job description

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Title Specialist I

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $18.22 - $27.36/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Primary Responsibilities & Essential Functions Title Processing & Compliance

• Examine vehicle titles for accuracy, completeness, and conformity with state requirements
• Verify VINs, odometer readings, lien releases, negotiability, and alterations
• Maintain working knowledge of DMV laws and titling regulations across multiple states
• Identify, assess, and report potential title discrepancies or fraud

Issue Resolution & Customer Support

• Resolve title issues through interaction with customers, dealers, lenders, and regulatory agencies
• Communicate professionally regarding outstanding titles, required documentation, and resolution timelines
• Support negotiation and resolution of title‑related sale issues when needed

Systems, Documentation & Reporting

• Update and maintain accurate records in title management systems and internal platforms
• Process exception queues, outstanding title reports, and aging titles
• Perform audits, documentation tracking, and reporting as required

Operational Support & Safety

• Support sale‑day and post‑sale title activities as assigned
• Demonstrate commitment to safety by following all procedures and modeling safe behaviors
• Perform other duties as assigned

Role‑Specific Requirements Title Specialist I

Summary

Entry‑level role focused on foundational title processing, learning state regulations, and supporting basic title resolution activities.

Minimum Qualifications

• High School Diploma or GED
• Generally less than 2 years of related experience
• Strong attention to detail and organizational skills
• Effective communication and customer service skills

Key Responsibilities

• Process and reassign titles for auction vehicle sales
• Review titles for accuracy and completeness
• Assist with outstanding title reports and seller follow‑up
• Support sale‑day transactions and audits

Preferred Qualifications

• Prior experience in administrative, automotive, or customer service environments

Schedule

• Monday, Tuesday and Wednesday - 8:30am - 5:00pm
• Thursday - 8:00am - 5:00pm
• Friday - 8:30 - 3:00pm

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

EOE, including disability/vets

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

No OPT, CPT, STEM/OPT or visa sponsorship now or in future.