Title Services Specialist II - Client-Focused Support

Amynta Group; Maryland; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) participation

Paid Time Off

Holiday Pay

Job summary

Amynta Group is hiring a Customer Service Representative II in Hunt Valley, MD. The role entails handling title-document requests received by email and phone, responding professionally to inquiries, and coordinating with clients, dealers, and DMV representatives.

We offer a comprehensive benefits package including medical, dental, and vision insurance, 401(k), paid time off, and holiday pay. Full-time position with postings updated today.

Qualifications

• HS Diploma or GED required.
• 2–4 years related experience.
• Excellent written and verbal communication.
• Strong attention to detail and accuracy.
• Able to analyze data and make recommendations.
• Professional appearance and image.

Responsibilities

• Handle calls and emails about title issues with professional responses.
• Interact with client contacts, auto dealers, DMV representatives to resolve issues.
• Maintain multiple client requirements for multiple clients concurrently.
• Process title transactions within full title management scope (releases, pulls, corrections, duplicates).
• Review account and title histories and provide updates to clients including status and billing questions.
• Work on exception accounts and reporting to determine root cause and resolutions.
• Escalate follow-ups for situational accounts.

Skills

Communication skills

Attention to detail

Listening skills

Data analysis

Time management

Interpersonal skills

Typing speed

Education

HS Diploma or GED

Job description

Amynta Group is hiring a Customer Service Representative II in Hunt Valley, MD. The role entails handling title-document requests received by email and phone, responding professionally to inquiries, and coordinating with clients, dealers, and DMV representatives.

We offer a comprehensive benefits package including medical, dental, and vision insurance, 401(k), paid time off, and holiday pay. Full-time position with postings updated today.