Customer Service Representative II

Amynta Group; Baltimore (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) participation

Paid time off

Holiday pay

Job summary

PDP Group, an Amynta Group company, is hiring a Customer Service Representative II in Hunt Valley, MD. The role involves handling title documents and client requests via email and phone, with opportunities for overtime.

This full-time position offers a competitive benefits package including medical, dental, vision, 401(k), paid time off, and holiday pay. Ideal candidates have 2–4 years’ call center experience, excellent communication, and strong attention to detail.

Qualifications

• HS Diploma or General Education Degree (GED).
• 2-4 years’ Call Center experience required.
• Excellent written and verbal communication skills.
• Strong attention to detail and time management.
• Able to work with diverse client contacts including auto dealers and DMV representatives.

Responsibilities

• Handle title documents and client inquiries via email and phone.
• Interact with client contacts, auto dealers, and DMV representatives to resolve questions.
• Maintain multiple client requirements and manage work for several clients simultaneously.
• Process title transactions (releases, pulls, corrections, duplicates, etc.).
• Review title histories and provide updates on title status and billing questions.
• Identify root causes for issues in accounts and take appropriate action.
• Escalate follow-up for complex or urgent situations.

Skills

Communication skills

Attention to detail

Listening skills

Time management

Interpersonal skills

Professional appearance

Education

HS Diploma or GED

Job description

We’re thrilled that you are interested in joining us here at the Amynta Group!We’re thrilled that you are interested in joining PDP Group, an Amynta Group company. We are currently hiring for the position of Customer Service Representative II at our Hunt Valley, MD location. The compensation for this position is $18.50 per hour, with possible opportunities for overtime.The Company offers a comprehensive and competitive benefits package, including medical, dental, and vision insurance, 401(k) participation, paid time off, and holiday pay. Full-time position! Apply now! Position Posted 10/29/2026.The Customer Service Representative II processes requests for title documents received via email and phone, as well as client requests, responding professionally and accurately to those inquiries.We’re thrilled that you are interested in joining PDP Group, an Amynta Group company. We are currently hiring for the position of Customer Service Representative II at our Hunt Valley, MD location. The compensation for this position is $18.50 per hour, with possible opportunities for overtime.ESSENTIAL JOB DUTIES AND RESPONSIBILITIESAbility to listen and respond appropriately and professionally to calls and emails regard title issues and inquiries.Ability to interact appropriately with client contacts, auto dealers, DMV representatives to resolve questions or customer service issues.Ability to maintain various client requirements and act accordingly for multiple clients at one time.Complete various title transactions within the full title management scope (releases, pulls, corrections, duplicates, etc.).Review account and title histories and provide thorough, accurate updates to clients including title status, password resets, billing questions.Work exception accounts and reporting, determine root cause and take appropriate actions for resolution based off client/scenario/timing.Escalated follow-up and situational accounts.BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE)HS Diploma or General Education Degree. (GED)2-4 years’ Call Center Rep experience a must.MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONSExcellent written and verbal communication skills.Strong attention to detail.Strong listening and reading comprehension skills to handle incoming inquiries.Strong work ethic and excellent time management skills.Strong interpersonal skills and ability to work well with people throughout the organization.Willingness to maintain a professional appearance and provide a positive company image.Ability to perform under minimal supervision.Accurate keyboarding skills.The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.