Customer Care Specialist II - Title & DMV Support

Amynta Agency; Baltimore (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Holiday pay

Job summary

Amynta Group is hiring a Customer Service Representative II at our Hunt Valley, MD location. The role offers a starting wage of $18.50 per hour with possible overtime, and a robust benefits package including medical, dental, vision, 401(k), PTO and holiday pay.

This full-time position involves handling title document requests and ensuring accurate client service. Responsibilities include processing title transactions, addressing inquiries from clients, dealers, and DMV representatives, and

Qualifications

• Excellent written and verbal communication skills.
• Strong attention to detail.
• Strong listening and reading comprehension to handle inquiries.
• Strong work ethic and time management.
• Strong interpersonal skills for cross-team collaboration.
• Professional appearance and company representation.
• Ability to work with minimal supervision.
• Accurate keyboarding skills.

Responsibilities

• Process title document requests received via email and phone.
• Interact with client contacts, auto dealers, and DMV reps to resolve inquiries.
• Maintain multiple client requirements and handle multiple clients concurrently.
• Complete various title transactions (releases, pulls, corrections, duplicates).
• Review account/title histories and provide updates to clients.

Skills

Communication

Attention to detail

Listening & comprehension

Time management

Interpersonal skills

Professional appearance

Self-motivation

Typing speed

Education

HS Diploma or GED

Job description

Amynta Group is hiring a Customer Service Representative II at our Hunt Valley, MD location. The role offers a starting wage of $18.50 per hour with possible overtime, and a robust benefits package including medical, dental, vision, 401(k), PTO and holiday pay.

This full-time position involves handling title document requests and ensuring accurate client service. Responsibilities include processing title transactions, addressing inquiries from clients, dealers, and DMV representatives, and