Customer Service & Title Support Specialist II

Amynta Group; Baltimore (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) participation

Paid time off

Holiday pay

Job summary

PDP Group, an Amynta Group company, is hiring a Customer Service Representative II in Hunt Valley, MD. The role involves handling title documents and client requests via email and phone, with opportunities for overtime.

This full-time position offers a competitive benefits package including medical, dental, vision, 401(k), paid time off, and holiday pay. Ideal candidates have 2–4 years’ call center experience, excellent communication, and strong attention to detail.

Qualifications

• HS Diploma or General Education Degree (GED).
• 2-4 years’ Call Center experience required.
• Excellent written and verbal communication skills.
• Strong attention to detail and time management.
• Able to work with diverse client contacts including auto dealers and DMV representatives.

Responsibilities

• Handle title documents and client inquiries via email and phone.
• Interact with client contacts, auto dealers, and DMV representatives to resolve questions.
• Maintain multiple client requirements and manage work for several clients simultaneously.
• Process title transactions (releases, pulls, corrections, duplicates, etc.).
• Review title histories and provide updates on title status and billing questions.
• Identify root causes for issues in accounts and take appropriate action.
• Escalate follow-up for complex or urgent situations.

Skills

Communication skills

Attention to detail

Listening skills

Time management

Interpersonal skills

Professional appearance

Education

HS Diploma or GED

Job description

PDP Group, an Amynta Group company, is hiring a Customer Service Representative II in Hunt Valley, MD. The role involves handling title documents and client requests via email and phone, with opportunities for overtime.

This full-time position offers a competitive benefits package including medical, dental, vision, 401(k), paid time off, and holiday pay. Ideal candidates have 2–4 years’ call center experience, excellent communication, and strong attention to detail.