Title Services QA Specialist - Cross-Functional Liaison

Socket.dev; Orlando (FL); On-site; USD 60,614,000 - 66,125,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with match

Stock Purchase Plan

Paid Time Off

Paid Sick Days

Team Recognition

Learning & Advancement

Travel Discounts

Job summary

HGV is seeking a Title Services Quality Assurance Specialist in Orlando to support the Contracts team, Sales QAs, Customer Service Manager, and Legal and Compliance partners. The role emphasizes strong customer service and negotiation skills to address title issues and drive timely resolutions.

In this position you will coordinate with Title Companies, Underwriters, and owners to close review findings, recording issues, and open items, ensuring strong service delivery and adherence to regulatory

Qualifications

• Excellent customer service skills required.
• Strong negotiation abilities to resolve title issues.
• Ability to coordinate across multiple teams to close audits and open issues.

Responsibilities

• Foster relationships between Contracts, Sales QAs, Customer Service, Portfolio Services, Legal, Compliance, Title Companies, Underwriters, and owners to resolve issues.
• Address and resolve HGV title review, audit, recording reviews, and open recording issues.

Skills

Customer service

Negotiation

Problem solving

Job description

HGV is seeking a Title Services Quality Assurance Specialist in Orlando to support the Contracts team, Sales QAs, Customer Service Manager, and Legal and Compliance partners. The role emphasizes strong customer service and negotiation skills to address title issues and drive timely resolutions.

In this position you will coordinate with Title Companies, Underwriters, and owners to close review findings, recording issues, and open items, ensuring strong service delivery and adherence to regulatory