Specialist Title Services Quality Assurance

Socket.dev; Orlando (FL); On-site; USD 60,614,000 - 66,125,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with match

Stock Purchase Plan

Paid Time Off

Paid Sick Days

Team Recognition

Learning & Advancement

Travel Discounts

Job summary

HGV is seeking a Title Services Quality Assurance Specialist in Orlando to support the Contracts team, Sales QAs, Customer Service Manager, and Legal and Compliance partners. The role emphasizes strong customer service and negotiation skills to address title issues and drive timely resolutions.

In this position you will coordinate with Title Companies, Underwriters, and owners to close review findings, recording issues, and open items, ensuring strong service delivery and adherence to regulatory

Qualifications

• Excellent customer service skills required.
• Strong negotiation abilities to resolve title issues.
• Ability to coordinate across multiple teams to close audits and open issues.

Responsibilities

• Foster relationships between Contracts, Sales QAs, Customer Service, Portfolio Services, Legal, Compliance, Title Companies, Underwriters, and owners to resolve issues.
• Address and resolve HGV title review, audit, recording reviews, and open recording issues.

Skills

Customer service

Negotiation

Problem solving

Job description

A Title Services Quality Assurance Specialist facilitates close working relationships between the Contracts team, Sales QAs, Customer Service Manager, Portfolio Services, Legal, Compliance, Title Companies, Underwriters, and owners to accomplish resolution of all HGV review, audit, recording review and recording open issues. Good customer service skills, negotiation skills and the ability to address title issues are a requirement for success in this role.

HERE'S WHY YOU'LL LOVE IT HERE!

We offer an excellent benefits package to our full-time Team Members that include:

• Salary range: $22.00 per hour
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• HGV provides access to outstanding Team Member benefits, discount travel programs and much more! Join HGV to access these premier benefit programs today!
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities
• and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.