Title Service Representative

RB Global; Westchester (IL); On-site; USD 37,000 - 52,000; Full time

Job summary

RB Global, Westchester, IL, is seeking a Title Service Representative to secure documents for vehicle title transfer applications and ensure compliance with state requirements.

The role involves compiling documents, communicating with customers and vehicle owners, resolving discrepancies, handling inbound calls, sending emails, and delivering exceptional service in a typical field office environment.

Qualifications

• 1-2 years State/National title processing experience.
• Knowledge of title and salvage title requirements.
• Maintaining customer databases.
• Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint.

Responsibilities

• Secure all necessary documents to accompany applications to transfer vehicle title ownership.
• Compile all necessary documents.
• Communicate with customers and vehicle owners.
• Resolve problems and discrepancies.
• Answer inbound phone calls, send emails.
• Provide excellent customer service.
• Compliance with state and/or buyer requirements.

Skills

State title processing experience

Salvage title knowledge

Maintaining customer databases

MS Office Suite

Outlook

Word

Excel

PowerPoint

Customer service

Tools

MS Office Suite

Outlook

Word

Excel

PowerPoint

Job description

The Title Service Representative is directly responsible for securing all necessary documents to accompany applications to transfer vehicle title ownership. Tasks include compiling all necessary documents, communicating with customers and vehicle owners, resolving problems and discrepancies, answering inbound phone calls, sending emails, and providing excellent customer service. Compliance with state and/or buyer requirements is essential. Where IAA has authorization to process applications as an acting state processing authority, Title Specialist may also work within those state systems

• 1-2 years State/National title processing experience
• Previous knowledge in title and salvage title requirements
• Maintaining customer databases
• Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint
• Typical Field Office Environment