Title Specialist

RB Global; Taunton (MA); On-site; USD 38,000 - 54,000; Full time

Job summary

RB Global is seeking a Title Specialist to secure documents for title transfer applications. This role involves compiling documents, communicating with customers and vehicle owners, resolving discrepancies, answering calls, and emailing updates while ensuring compliance with state requirements.

Ideal candidates have 1-2 years in title processing and familiarity with state and salvage title rules, along with strong MS Office skills and customer database maintenance.

Qualifications

• 1-2 years State/National title processing experience.
• 2-3 years knowledge in title and salvage title requirements.
• Maintaining customer databases.
• Proficient in MS Office Suite: Outlook, Word, Excel, PowerPoint.
• Typical field office environment.

Responsibilities

• Compile all necessary documents to support title transfer applications.
• Communicate with customers and vehicle owners to gather documents.
• Resolve problems and discrepancies in applications.
• Answer inbound phone calls and send emails with status updates.
• Provide excellent customer service and ensure compliance with state rules.

Skills

Customer service

MS Office

Education

State title processing experience

Tools

Outlook

Word

Excel

PowerPoint

Job description

The Title Specialist is directly responsible for securing all necessary documents to accompany applications to transfer vehicle title ownership. Tasks include compiling all necessary documents, communicating with customers and vehicle owners, resolving problems and discrepancies, answering inbound phone calls, sending emails, and providing excellent customer service. Compliance with state and/or buyer requirements is essential. Where IAA has authorization to process applications as an acting state processing authority, Title Specialist may also work within those state systems

• 1-2 years State/National title processing experience
• 2-3 Years Previous knowledge in title and salvage title requirements
• Maintaining customer databases
• Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint
• Typical Field Office Environment