Title Service Representative

RB Global; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

RB Global is seeking a Title Service Representative to secure documents for vehicle title applications and coordinate with customers and owners. The role includes compiling documents, addressing discrepancies, and handling calls and emails with a focus on accurate, compliant processing.

The position emphasizes customer service and accuracy in a typical field office environment, with knowledge of state/title requirements and MS Office tools essential.

Qualifications

• 1-2 years State/National title processing experience
• Previous knowledge in title and salvage title requirements
• Maintaining customer databases
• Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint

Responsibilities

• Secure all necessary documents to accompany title transfer applications
• Compile documents and communicate with customers and vehicle owners
• Resolve problems and discrepancies in applications
• Answer inbound phone calls and send emails
• Provide excellent customer service while ensuring compliance with state/buyer requirements
• Operate within state systems when authorized as an acting processing authority

Skills

Customer service

Phone handling

Data entry

Tools

MS Office Suite Outlook

MS Word

MS Excel

PowerPoint

Job description

The Title Service Representative is directly responsible for securing all necessary documents to accompany applications to transfer vehicle title ownership. Tasks include compiling all necessary documents, communicating with customers and vehicle owners, resolving problems and discrepancies, answering inbound phone calls, sending emails, and providing excellent customer service. Compliance with state and/or buyer requirements is essential. Where IAA has authorization to process applications as an acting state processing authority, Title Specialist may also work within those state systems

• 1-2 years State/National title processing experience
• Previous knowledge in title and salvage title requirements
• Maintaining customer databases
• Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint
• Typical Field Office Environment