Title Production Supervisor

National Title Insurance Co.; Town of Texas (WI); On-site; USD 65,000 - 85,000; Full time

Job summary

National Title Insurance Co. in Wisconsin is seeking a Supervisor to oversee title and escrow services. The role involves implementing processes, auditing files, and training team members while ensuring quality and productivity standards are met.

The ideal candidate has at least five years of relevant experience, strong leadership skills, and proficiency with MS Office applications. This is a full-time position with flexible hours from Monday to Saturday.

Qualifications

• At least five years of experience examining or closing and writing title reports.
• Demonstrated experience in a leadership role.
• Ability to work in a paperless environment.

Responsibilities

• Implements ongoing processes for title and/or escrow.
• Answers complex questions regarding title search and/or escrow.
• Provides training and coaching to the assigned team.

Skills

Proficiency with MS Office Suite, especially Excel

Strong analytical and time management skills

Strong interpersonal and communication skills

Self-organizing

Adaptability to learn quickly

Tools

Resware

Title Point

Data Trace

Job description

Job Purpose

The Supervisor works under the direction of a manager and is responsible for providing title or escrow services. This role oversees the responsibilities of an assigned team and is responsible for attaining all service level agreements, quality standards, and productivity metrics established for the team.

Essential Job Functions

• Implements ongoing processes for title and/or escrow under the direction of management.
• Periodically audits files to verify transactions are being processed in accordance with company guidelines.
• Answers very complex questions regarding title search and/or escrow and closings.
• Meets with other Division Supervisors and Managers as necessary to evaluate and establish uniform procedures.
• Keeps management informed of potential claims, unusual risk, workflow or loss situations.
• Assists team with sensitive customer relation problems and resolves customer complaints.
• Provides training and coaching to the assigned team and clients as needed.
• Acts as site sponsor to implement, communicate, and direct all corporate initiatives and communications as requested.
• Develops WFG company culture that emphasizes employee engagement, our 4 C’s, quality of work, key employee retention and high performance.
• Performs and understands all team functions and responsibilities.

Knowledge, Skills and Abilities

• Proficiency with MS Office Suite, especially Excel.
• Strong analytical and time management skills.
• Strong interpersonal and communication skills to interact with employees, partners and customers both verbally and in writing.
• Self‑organizing and ability to remain motivated.
• Adaptability to learn quickly, multi‑task, and retain information specific to the business domain.

Basic Qualifications

At least five years (5) experience examining or closing and writing title reports and/or policies and/or disbursements or demonstrating a proficiency equivalent to the experience level in multi‑state resale and commercial transactions.

• Demonstrated experience in a leadership role.
• Strong knowledge of Microsoft Office applications.
• Fast typing skills including 10‑key.
• Strong interpersonal and communication skills to interact with employees, partners and customers both verbally and in writing.
• Keen sense of urgency.
• Ability to work in a paperless environment.
• Adaptability to learn quickly, multi‑task, and retain information specific to the business domain.
• Self‑organizing and ability to remain motivated.

Preferred Qualifications

• Previous Title and/or Escrow experience.
• Resware, Title Point and Data Trace experience.
• Basic knowledge of property related documents such as deeds, mortgages, judgments, etc.

Supervisory Responsibility

This position has supervisory responsibilities.

Physical Requirements/ADA

No unusual physical requirements. Requires no heavy lifting, and nearly all work is performed in a comfortable indoor facility. Routine deadlines; usually sufficient lead time; variance in work volume seasonal and predictable; priorities can be anticipated; some interruptions are present; travel or other inconveniences have advance notice; involves occasional exposure to demands and pressures from persons other than immediate supervisor. Job frequently requires sitting, handling objects with hands. Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 10 lbs. Vision requirements: Ability to see information electronically.

Position Type/Expected Hours of Work

Days and hours of full‑time position are flexible and the candidate may be asked to be available for assigned shifts Monday through Saturday, 6:00 a.m. to 9 p.m.

Travel

No travel is expected for this position.