Title Management Associate — Admin & Records

First Help Financial, LLC; Needham (MA); On-site; USD 44,000 - 46,000; Full time

Benefits offered by this job

Monthly commuting stipend

Fully stocked kitchen with snacks

Inclusive company culture

Job summary

First Help Financial, LLC is seeking an Associate, Title Management in Needham, MA to handle daily title releases, maintain title records, and support the Servicing Operations team. This role reports to the Team Lead, Titles and offers a $21.63/hr base plus bonus along with a benefits-focused culture.

The ideal candidate has a high school diploma and 1+ years in administrative or customer service roles, with proven ability to multitask and communicate effectively. Weekdays, EST hours.

Qualifications

• High school diploma/GED equivalent.
• 1+ years of Administrative, Office Administrator, Clerk, Data entry, and/or Customer Service experience
• Passion for working independently to achieve your goals
• Positive “can do” attitude
• Prior Excel experience
• Ability to multitask and detail oriented
• Excellent communication skills

Responsibilities

• Manage daily title releases
• Manage records of all car titles
• Process outgoing mail
• Enter VIN numbers into our database
• Manage and organize all paperwork, check for completeness (signatures, verify VIN, etc.)
• Scanning and filing of documents
• Manage the title requests process for custodians
• Provide administrative support to management, vendors, and staff as needed
• Daily outbound calls to dealership and customers for payoff and title information
• Daily inbound calls on the title department’s direct line, addressing inquiries and resolving title-related issues

Skills

Administrative experience

Data entry

Customer service

Multitasking

Communication skills

Education

High school diploma/GED

Tools

Excel

Job description

First Help Financial, LLC is seeking an Associate, Title Management in Needham, MA to handle daily title releases, maintain title records, and support the Servicing Operations team. This role reports to the Team Lead, Titles and offers a $21.63/hr base plus bonus along with a benefits-focused culture.

The ideal candidate has a high school diploma and 1+ years in administrative or customer service roles, with proven ability to multitask and communicate effectively. Weekdays, EST hours.