Title Management Associate

First-Help-Financial; Needham (MA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Monthly commuting stipend

Fully stocked kitchen with snacks

Inclusive company culture

Job summary

First Help Financial in Needham, MA is seeking an Associate, Title Management to join our Servicing Operations team. You will manage daily title releases, maintain title records, and support dealership and customer communications.

This role requires a high school diploma and at least 1 year in admin or customer service. We offer a Monday–Friday schedule, a commuter stipend, and a collaborative, inclusive culture.

Qualifications

• High school diploma/GED equivalent.
• 1+ years of Administrative, Office Administrator, Clerk, Data entry, and/or Customer Service experience.
• Passion for working independently to achieve your goals.
• Positive “can do” attitude.
• Prior Excel experience.
• Ability to multitask and detail oriented.
• Excellent communication skills.

Responsibilities

• Manage daily title releases.
• Manage records of all car titles.
• Process outgoing mail.
• Enter VIN numbers into our database.
• Manage and organize all paperwork, check for completeness (signatures, verify VIN, etc.).
• Scanning and filing of documents.
• Manage the title requests process for custodians.
• Provide administrative support to management, vendors, and staff as needed.
• Daily outbound calls to dealership and customers for payoff and title information.
• Daily inbound calls on the title department’s direct line, addressing inquiries and resolving title-related issues.

Skills

Administrative

Data entry

Customer Service

Excel

Multitask

Attention to detail

Communication skills

Education

High school diploma/GED equivalent

Job description

First Help Financial in Needham, MA is seeking an Associate, Title Management to join our Servicing Operations team. You will manage daily title releases, maintain title records, and support dealership and customer communications.

This role requires a high school diploma and at least 1 year in admin or customer service. We offer a Monday–Friday schedule, a commuter stipend, and a collaborative, inclusive culture.