Title Agency Underwriting Support Representative

Investors Title Insurance Company; North Carolina; Remote; USD 50,000 - 70,000; Full time

Job summary

Investors Title Insurance Company is seeking a Title Agency Underwriting Support Representative to join their collaborative team in North Carolina. The role involves providing underwriting guidance, production support, and operational expertise to title agencies throughout the state. The successful candidate will be responsible for answering questions, resolving issues, and maintaining strong relationships with agency partners.

This position requires expertise in title insurance, excellent communication skills, and a problem-solving mindset. The company values equal opportunity and promotes collaboration within a supportive team environment.

Qualifications

• Experience in title insurance, underwriting, agency operations, or a related field required.
• Understanding of title insurance and real estate settlement processes.
• Proficiency with general computer applications.

Responsibilities

• Provide day-to-day underwriting and operational support to assigned title agencies.
• Serve as a primary contact for agency questions regarding underwriting guidelines.
• Assist agencies with production challenges and issue resolution.
• Conduct quarterly operational audits and communicate findings.

Skills

Title insurance expertise

Communication skills

Problem-solving abilities

Organizational skills

Customer-focused approach

Tools

SoftPro

Job description

North Carolina Full-Time Jul 2, 2026

Title Agency Underwriting Support Representative

Investors Title Insurance Company

North Carolina (remote- MUST BE LOCATED IN NC)

Join a collaborative team where your title insurance expertise helps agency partners succeed. As a Title Agency Underwriting Support Representative, you'll provide day-to-day underwriting guidance, production support, audit assistance, and operational expertise to title agencies throughout North Carolina. You'll serve as a trusted resource for answering questions, resolving issues, supporting compliance, and helping agency partners navigate their daily underwriting and title operations with confidence.

Why You'll Love This Role:

• Become a trusted underwriting and operational resource for title agency partners.
• Build strong relationships while supporting agencies throughout North Carolina.
• Use your title insurance expertise to provide guidance, answer questions, and resolve underwriting and production challenges.
• Be part of a collaborative team committed to helping agency partners deliver exceptional service.

What You'll Do:

• Provide day-to-day underwriting and operational support to assigned title agencies.
• Serve as a primary point of contact for agency questions regarding underwriting guidelines, title processes, forms, rates, settlement procedures, and company requirements.
• Assist agencies with production challenges, workflow questions, and issue resolution.
• Maintain a strong working knowledge of company underwriting standards, state requirements, and operational procedures.
• Support agency personnel with SoftPro and other production systems.
• Conduct quarterly operational audits and clearly communicate findings and recommendations.
• Provide training and guidance on underwriting standards, systems, and operational procedures.
• Assist with the development of training materials and agency support resources.
• Maintain accurate client, lender, and provider information to support efficient title production.
• Assist with operational reporting, production tracking, and special projects as assigned.

What We're Looking For:

• Experience in title insurance, underwriting, agency operations, or a related field required.
• Understanding of title insurance and real estate settlement processes.
• Excellent communication and relationship-building skills with a customer-focused approach.
• Strong organizational, analytical, and problem-solving abilities.
• Ability to provide training, guidance, and support to agency personnel.
• Proficiency with general computer applications; SoftPro experience is preferred.
• Willingness to travel as needed.
• A collaborative team player who enjoys supporting others and building lasting agency relationships.

Recognized as an industry leader, Investors Title Insurance Company provides residential and commercial title insurance and innovative business solutions for our partners. The company’s financial strength is consistently recognized by rating agencies such as A.M. Best as being among the highest rated in the industry.

The Company is an equal-opportunity employer. As such, the Company offers equal employment opportunities without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, veteran status, and other protected class characteristics.

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