Title/Escrow Office Manager

W3Global; Lakeland (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

W3Global in Lakeland, FL is seeking an experienced Title/Escrow Office Manager to oversee residential real estate transactions from contract through closing and post-closing.

You will manage the complete closing process, coordinate with buyers, sellers, lenders, and agents, and ensure compliance with all title and escrow requirements in a fast-paced environment. This in-office role involves 8:30 AM–5:30 PM hours with occasional evenings or travel.

Qualifications

• Minimum 5 years of title and escrow experience.
• Notary public preferred or willing to obtain.
• Title license preferred or willingness to obtain.
• In-office, full-time role with standard business hours.

Responsibilities

• Manage the complete real estate closing process from contract to post-closing.
• Coordinate with buyers, sellers, lenders, agents, brokers, and other parties.
• Review title commitments and resolve title issues to ensure clear title prior to closing.
• Ensure compliance with lender instructions, title requirements, and company procedures.
• Prepare and review settlement statements, closing documents, and disbursement packages.
• Conduct real estate closings and address customer questions throughout the process.
• Verify file balances, receipt of funds, payoff statements, taxes, HOA dues, and other closing requirements prior to disbursement.
• Review legal descriptions, acknowledgments, and recorded documents for accuracy.
• Prepare and issue title insurance policies following closing.
• Perform escrow account reconciliations and resolve outstanding balances or shortages.
• Maintain accurate records and reports.
• Build and maintain relationships with clients, real estate professionals, lenders, and business partners.
• Assist with additional office and administrative duties as assigned.

Skills

Escrow processes

Title insurance

Customer service

Microsoft Office

Education

High school diploma or equivalent

Tools

SoftPro

Job description

We are seeking an experienced Title/Escrow Office Manager to oversee residential real estate transactions from contract through closing and post-closing. The ideal candidate will have extensive knowledge of the escrow and title process, excellent customer service skills, and the ability to manage multiple transactions in a fast-paced environment while ensuring accuracy and compliance.

Key Responsibilities

• Manage the complete real estate closing process from contract to post-closing.
• Coordinate with buyers, sellers, lenders, real estate agents, brokers, and other parties throughout the transaction.
• Review title commitments and resolve title issues to ensure clear title prior to closing.
• Ensure compliance with lender instructions, title requirements, and company procedures.
• Prepare and review settlement statements, closing documents, and disbursement packages.
• Conduct real estate closings and address customer questions throughout the process.
• Verify file balances, receipt of funds, payoff statements, taxes, HOA dues, and other closing requirements prior to disbursement.
• Review legal descriptions, acknowledgments, and recorded documents for accuracy.
• Prepare and issue title insurance policies following closing.
• Perform escrow account reconciliations and resolve outstanding balances or shortages.
• Maintain accurate records and reports.
• Build and maintain strong relationships with clients, real estate professionals, lenders, and business partners.
• Assist with additional office and administrative duties as assigned.

Qualifications

• Minimum 5 years of title and escrow experience.
• Previous experience in an escrow office management, senior closer, or lead closer role preferred.
• Strong understanding of residential real estate closings, escrow procedures, title commitments, and title insurance.
• Experience resolving title issues and coordinating closing requirements.
• Excellent organizational, communication, and customer service skills.
• Ability to prioritize multiple transactions and meet deadlines.
• Strong attention to detail and ability to maintain confidentiality.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Experience with SoftPro is preferred.
• Experience working with real estate agents, brokers, lenders, buyers, and sellers.
• High school diploma or equivalent required.

Notary Public Preferred.

Title License preferred or willingness to obtain.

Work Environment

• Full-time, in-office position.
• Monday through Friday, 8:30 AM - 5:30 PM.
• Occasional evening or weekend work may be required.
• Some travel between office locations may be required.

Benefits

• Competitive compensation
• Comprehensive benefits package
• 401(k) with company match
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Life insurance
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)

Employment is contingent upon successful completion of a background check and pre-employment drug screening.