Title Clerk

ACV Auctions; Fort Wayne (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Detroit Institute of Arts is seeking a Title Clerk responsible for processing vehicle titles according to state DMV guidelines to ensure timely and accurate service for customers. You will handle titles from dealerships, banks and credit unions and respond to inquiries professionally via in-person, email, fax, or phone.

The role also involves troubleshooting title issues and maintaining confidentiality while supporting other departments as needed.

Qualifications

• High school diploma or GED is required.
• 1-2 years’ experience in titles, automotive industry, or related.

Responsibilities

• Process vehicle titles using state DMV guidelines in a timely and accurate manner to ensure customer satisfaction.
• Accurately process incoming titles daily from dealerships, banks and credit unions.
• Answer customer inquiries or concerns in person, email, fax or telephone in a professional manner.
• Troubleshoot and resolve title-related issues: odometer discrepancies, power of attorney, etc.
• Maintain confidentiality and professional demeanor with customers.
• Ensure all inquiries are answered by end of day.
• Assist other departments as needed.

Skills

Communication

Interpersonal skills

Problem-solving

Detail-oriented

Time management

Multitasking

Microsoft Office

GSuite

Education

High school diploma or GED

Tools

Microsoft Office

GSuite

Job description

Job Summary:

This position is responsible for processing vehicle titles using state DMV guidelines in a timely and accurate manner to assure a high level of customer satisfaction.

Accountabilities & Responsibilities:

• This position is responsible for processing vehicle titles using state DMV guidelines in a timely and accurate manner to assure a high level of customer satisfaction.
• Accurately process incoming titles daily from dealerships, banks and credit unions.
• Answer customer inquiries or concerns in person, email, fax or telephone in a professional manner.
• Troubleshooting and problem resolution specific to tiles; odometer discrepancies, power of attorney, etc.
• Maintains a professional, calm manner when negotiating with difficult or upset customers.
• Maintains a high level of confidentiality.
• Assures all phone calls and inquiries have been answered by the close of the day.
• Assist other departments as needed or assigned.

Experience & Education:

• High school diploma or GED
• 1-2 years’ experience in titles, automotive industry, or related.

Knowledge & Skills:

• Proven experience with Microsoft Office or GSuite
• Effective communication and interpersonal skills
• Problem-solving tacticsDetail orientation and time management
• Titles/automotive experience preferred
• Technical aptitude
• Proven multitasking abilities

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