Title Clerk

ACV Auctions; Longview (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Colonial Group is seeking a detail-oriented Title Clerk to process vehicle titles in accordance with state DMV guidelines, ensuring timely and accurate results and high customer satisfaction.

You will handle titles from dealerships, banks, and credit unions, respond professionally to inquiries in multiple channels, and troubleshoot issues such as odometer discrepancies and power of attorney while maintaining confidentiality.

Qualifications

• High school diploma or GED is required.
• 1–2 years’ experience in titles, automotive industry, or related.
• Proven experience with Microsoft Office or GSuite.
• Strong communication and problem-solving skills.

Responsibilities

• Process vehicle titles per state DMV guidelines accurately and timely.
• Handle incoming titles from dealerships, banks, and credit unions.
• Respond to customer inquiries via in-person, email, fax, or phone.
• Troubleshoot title-related issues, such as odometer discrepancies or power of attorney.
• Maintain confidentiality and professional conduct with customers.
• Ensure all inquiries are resolved by day end.
• Assist other departments as needed.

Skills

Communication skills

Problem solving

Detail orientation

Multitasking

Technical aptitude

Titles/automotive experience

Education

High school diploma or GED

Tools

Microsoft Office

GSuite

Job description

Job Summary:

This position is responsible for processing vehicle titles using state DMV guidelines in a timely and accurate manner to assure a high level of customer satisfaction.

Accountabilities & Responsibilities:

• This position is responsible for processing vehicle titles using state DMV guidelines in a timely and accurate manner to assure a high level of customer satisfaction.




• Accurately process incoming titles daily from dealerships, banks and credit unions.




• Answer customer inquiries or concerns in person, email, fax or telephone in a professional manner.




• Troubleshooting and problem resolution specific to tiles; odometer discrepancies, power of attorney, etc.




• Maintains a professional, calm manner when negotiating with difficult or upset customers.




• Maintains a high level of confidentiality.




• Assures all phone calls and inquiries have been answered by the close of the day.




• Assist other departments as needed or assigned.

Experience & Education:

• High school diploma or GED


• 1-2 years’ experience in titles, automotive industry, or related.

Knowledge & Skills:

• Proven experience with Microsoft Office or GSuite


• Effective communication and interpersonal skills


• Problem-solving tactics


• Detail orientation and time management


• Titles/automotive experience preferred


• Technical aptitude


• Proven multitasking abilities

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