Title Clerk

ACV; Fort Wayne (IN); On-site; USD 33,000 - 42,000; Full time

Job summary

ACV Auctions in Fort Wayne, IN seeks a detail-oriented Title Processor to handle vehicle titles per state DMV guidelines and ensure customer satisfaction. You will process titles from dealerships, banks, and credit unions with accuracy and speed.

Role requires 1–2 years in titles or automotive industries, strong MS Office/GSuite skills, and excellent communication. Team environment and confidentiality emphasized.

Qualifications

• Microsoft Office proficiency
• Strong verbal and written communication
• Able to solve problems and manage time effectively
• Titles/auto experience preferred

Responsibilities

• Process vehicle titles per state DMV guidelines
• Accurately handle daily title submissions from dealerships/banks
• Respond to inquiries by phone, email, or in person
• Troubleshoot title issues including odometer discrepancies
• Maintain confidentiality and professionalism with customers
• Ensure all inquiries are answered by end of day
• Support other departments as needed

Skills

Microsoft Office

GSuite

Communication

Problem solving

Detail oriented

Time management

Titles/ automotive experience

Education

High school diploma or GED

Job description

Job Summary:

This position is responsible for processing vehicle titles using state DMV guidelines in a timely and accurate manner to assure a high level of customer satisfaction.

Accountabilities & Responsibilities:

• This position is responsible for processing vehicle titles using state DMV guidelines in a timely and accurate manner to assure a high level of customer satisfaction.
• Accurately process incoming titles daily from dealerships, banks and credit unions.
• Answer customer inquiries or concerns in person, email, fax or telephone in a professional manner.
• Troubleshooting and problem resolution specific to tiles; odometer discrepancies, power of attorney, etc.
• Maintains a professional, calm manner when negotiating with difficult or upset customers.
• Maintains a high level of confidentiality.
• Assures all phone calls and inquiries have been answered by the close of the day.
• Assist other departments as needed or assigned.

Experience & Education:

• High school diploma or GED
• 1-2 years’ experience in titles, automotive industry, or related.

Knowledge & Skills:

• Proven experience with Microsoft Office or GSuite
• Effective communication and interpersonal skills
• Problem-solving tacticsDetail orientation and time management
• Titles/automotive experience preferred
• Technical aptitude
• Proven multitasking abilities

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