Tire Service Lead: Ops, Tech Guidance & Customer Care

West Michigan International; Lansing (MI); On-site; USD 52,000 - 78,000; Full time

Job summary

Air Comfort, Inc in Lansing, MI is seeking a Tire Lead to oversee daily tire operations at a designated location, ensuring safe, efficient service and outstanding customer care.

In this hands-on leadership role, you will coordinate service activities, provide technical guidance to technicians, and serve as the primary point of contact for customers.

If you are organized, technically skilled, and enjoy leading a fast-paced team, this opportunity offers room to advance your career.

Qualifications

• 3-5 years of experience in an inside sales role.
• 5+ years’ experience in a fast-paced customer service role.
• Organized and friendly personality with strong communication skills.
• Valid Chauffeur's license and medical card.
• Strong technical or mechanical background in tire or transportation.

Responsibilities

• Coordinate and prioritize daily tire service activities, assigning tasks to technicians based on workload, skill level, and customer needs.
• Serve as the primary operational resource for tire technicians, offering technical guidance and support with complex service situations.
• Monitor workflow to ensure timely completion of tire installations, repairs, inspections, roadside services, and fleet service commitments.
• Maintain clear communication with technicians, service advisors, customers, and location leadership to support efficient operations and customer satisfaction.
• Ensure accurate and timely completion of work orders, service documentation, inventory transactions, and related records.
• Evaluate service priorities and operational challenges, recommending adjustments to maximize productivity and service quality.
• Promote compliance with company policies, safety procedures, industry standards, and manufacturer specifications during all tire service activities.
• Support training and onboarding by demonstrating proper service techniques, equipment operation, and safety practices to technicians.
• Monitor shop organization, equipment readiness, and tire inventory levels, communicating operational needs to senior leadership.
• Escalate customer concerns, personnel matters, safety issues, and operational challenges to senior leadership when necessary.

Skills

Communication skills

People management

Time management

Customer service experience

Inside sales experience

Mechanical knowledge

Chauffeur's license

Safety awareness

Job description

Air Comfort, Inc in Lansing, MI is seeking a Tire Lead to oversee daily tire operations at a designated location, ensuring safe, efficient service and outstanding customer care.

In this hands-on leadership role, you will coordinate service activities, provide technical guidance to technicians, and serve as the primary point of contact for customers.

If you are organized, technically skilled, and enjoy leading a fast-paced team, this opportunity offers room to advance your career.