Tire Operations Lead — Drive Service Excellence

West Michigan International / K&R Truck Sales; Lansing (MI); On-site; USD 50,000 - 75,000; Full time

Job summary

West Michigan International / K&R Truck Sales is seeking a Tire Lead to oversee daily tire operations at a designated location. You will guide technicians, coordinate service activities, and ensure safety and customer satisfaction.

The role emphasizes hands-on leadership, scheduling, and effective communication with service teams and customers in a fast-paced environment. This is a full-time opportunity at our Michigan location.

Qualifications

• 5+ years in a fast-paced customer service role.
• 3-5 years in an inside sales role.
• Valid Chauffeur's license and medical card.
• Strong technical or mechanical background in the tire or transportation field.

Responsibilities

• Coordinate and prioritize daily tire service activities, assigning tasks to technicians based on workload and customer needs.
• Serve as the primary operational resource for tire technicians, offering technical guidance and support on complex service situations.
• Monitor workflow to ensure timely completion of tire installations, repairs, inspections, roadside services, and fleet service commitments.
• Maintain clear communication with technicians, service advisors, customers, and location leadership to support efficient operations and customer satisfaction.
• Ensure accurate and timely completion of work orders, service documentation, inventory transactions, and related records.
• Escalate customer concerns, personnel matters, safety issues, and operational challenges to senior leadership when necessary.

Skills

Organized

Communication skills

Customer service

Team leadership

Technical background

Education

Chauffeur's license

Medical card

Job description

West Michigan International / K&R Truck Sales is seeking a Tire Lead to oversee daily tire operations at a designated location. You will guide technicians, coordinate service activities, and ensure safety and customer satisfaction.

The role emphasizes hands-on leadership, scheduling, and effective communication with service teams and customers in a fast-paced environment. This is a full-time opportunity at our Michigan location.