Service Manager: Lead Tech Team & Customer Experience

Tire Discounters, Inc.; Reynoldsburg (OH); On-site; USD 55,000 - 85,000; Full time

Job summary

Tire Discounters, the nation’s largest family-owned tire and automotive service retailer, is seeking a Service Manager to lead a team of Service and Tire Technicians and maintain high customer satisfaction at your store.

You'll coach staff, manage bay operations, and ensure safe, efficient service while collaborating with counter staff and customers. Experience in automotive service and leadership is required; weekend availability and a valid driver's license are necessary.

Qualifications

• Experience in automotive service/repair (certifications preferred).
• Management experience with strong leadership skills.
• Excellent communication and multitasking abilities.
• Strong work ethic and goal-oriented mindset.
• Valid driver's license and availability to work Saturdays.
• Authorized to work in the USA (18+).
• Comfortable with occasional mechanical hazards and outdoor conditions.

Responsibilities

• Coach, mentor, and train shop employees, manage performance, and assist the General Manager with hiring.
• Responsible for the smooth operation of the shop, including bay management and workflow of the location.
• Serves as a liaison providing clear communication between the shop, counter staff and customers.
• Ensure all inspection and diagnostic procedures are followed while providing the customer with professional, timely recommendations.
• Promote safety while ensuring quality and service standards by leading a team to deliver outstanding customer service.

Skills

Communication skills

Multitasking

Leadership

Automotive service experience

Management experience

Driver's license

Weekend availability

Safety consciousness

Job description

Tire Discounters, the nation’s largest family-owned tire and automotive service retailer, is seeking a Service Manager to lead a team of Service and Tire Technicians and maintain high customer satisfaction at your store.

You'll coach staff, manage bay operations, and ensure safe, efficient service while collaborating with counter staff and customers. Experience in automotive service and leadership is required; weekend availability and a valid driver's license are necessary.