Tire Service Advisor

Taketentire; Tulsa (OK); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and holidays

401(k) with company matching up to 4%

Career growth opportunities

Job summary

Take Ten Tire and Service in Tulsa, OK seeks a energetic Service Advisor to be the face of the shop. You will greet customers, discuss vehicle concerns, provide clear estimates, and coordinate with technicians to ensure timely service.

The role rewards a strong work ethic and customer‑focused service with benefits including medical and more. Prior automotive repair or tire sales experience is a plus, and bilingual applicants are preferred.

Qualifications

• Customer Service background.
• Automotive background.
• Strong phone skills.
• Able to stand for long periods.
• Ability to work with a computer system.
• Learn the Tiremaster program.
• Preferred bilingual.

Responsibilities

• Greet service customers in a friendly and courteous manner.
• Listen to customers' reasons for bringing their vehicle to the service department.
• Offer diagnostic services or repairs to satisfy customer concerns.
• Provide accurate estimates for recommended services or repairs.
• Maintain communication with technicians and shop foreman about job status.
• Handle customer complaints politely and professionally.
• Assist with policy adjustments within management guidelines.
• Answer incoming calls promptly and satisfy inquiries.
• Complete work orders and explain services performed; collect payments.
• Strive to ensure high customer satisfaction with the shop's service.

Skills

Customer service

Automotive background

Phone skills

Stamina/standing

Computer skills

Tools

Tiremaster program

Job description

Description

Take Ten Tire and Service currently has an exciting opportunity for a Service Advisor. You must be energetic, team-oriented, and understand the importance of being the face of the company. Experience in automotive repair and maintenance, and/or tire sales and maintenance is a definite plus. This job is demanding and competitive, requiring someone with a positive attitude, a strong work ethic, and a genuine commitment to customer service.

The position focuses on resolving customer and vehicle-related issues, meeting predetermined service sales objectives, and thoroughly and accurately performing designated administrative tasks.

Essential Functions

• Promptly meet and greet every service customer in a friendly and courteous manner.
• Listen to customers' reasons for bringing their vehicle to the service department.
• Offer logical diagnostic services or repairs to satisfy the customers' concerns.
• Provide accurate estimates for all recommended services or repairs.
• Maintain open communication with technicians and the shop foreman regarding job status updates.
• Handle minor customer complaints and/or misunderstandings with courtesy and tact, without exacerbating the issues.
• Make policy adjustments within the guidelines and budgets established by management.
• Answer incoming telephone calls promptly and courteously, and make every effort to satisfy the caller's inquiry.
• Write and complete work orders, explain the work done to the customer, and collect payments.
• Strive to ensure that every customer is very satisfied with the level of service the shop offers.
• Provide superior customer service at all times.
• Make yourself available for and complete all required and additional training the Company offers.
• Perform other duties as required by management.
• Adhere to company policies and legal regulations at all times when conducting business.

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Requirements

• Customer Service background
• Automotive background
• Strong phone skills
• Able to stand for long periods
• Ability to work with a computer system
• Learn the Tiremaster program
• Prefered Bilingual

Work Environment & Physical Demands

• Tire shop environment
• Regular standing, walking, bending, and lifting
• Ability to lift up to 50lbs

Compensation & Benefits

• Competitive pay commensurate with experience
• Comprehensive benefits package, including:
  • Medical, dental, and vision insurance
  • Supplemental Insurance
  • Paid time off and holidays
  • 401 (k) with company matching up to 4%