Tire Service Advisor

Take Ten Tire; Oklahoma City (OK); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Paid time off & holidays

401(k) with company match up to 4%

Job summary

Take Ten Tire and Service in Oklahoma City seeks a Service Advisor who is energetic, team-oriented, and committed to delivering exceptional customer service. You will be the face of the shop, handling the initial customer contact, gathering vehicle information, and guiding conversations toward appropriate automotive maintenance and tire options.

You will provide accurate estimates, write and review work orders, communicate with technicians, and ensure customers understand the services performed.

Qualifications

• Customer service background required.
• Automotive background preferred.
• Strong phone skills and communication.
• Able to stand for long periods and use a computer system.
• Learn the Tiremaster program; bilingual is a plus.

Responsibilities

• Meet and greet service customers courteously.
• Listen to customer concerns and suggest relevant services.
• Provide accurate estimates for services or repairs.
• Write work orders and explain work performed to customers.
• Maintain communication with technicians and foreman.
• Ensure customer satisfaction and handle issues professionally.
• Attend required training as offered by the company.

Skills

Customer service

Phone skills

Teamwork

Automotive background

Tools

Tiremaster program

Job description

Description

Take Ten Tire and Service currently has an exciting opportunity for a Service Advisor. You must be energetic, team-oriented, and understand the importance of being the face of the company. Experience in automotive repair and maintenance, and/or tire sales and maintenance is a definite plus. This job is demanding and competitive, requiring someone with a positive attitude, a strong work ethic, and a genuine commitment to customer service.

The position focuses on resolving customer and vehicle-related issues, meeting predetermined service sales objectives, and thoroughly and accurately performing designated administrative tasks.

Essential Functions

• Promptly meet and greet every service customer in a friendly and courteous manner.
• Listen to customers' reasons for bringing their vehicle to the service department.
• Offer logical diagnostic services or repairs to satisfy the customers' concerns.
• Provide accurate estimates for all the services or repairs recommended.
• Maintain open communication with technicians and the shop foreman regarding job status updates.
• Handle minor customer complaints and/or misunderstandings with courtesy, tact, and in a manner that does not exacerbate the issues.
• Make policy adjustments within the guidelines and budgets established by management.
• Answer incoming telephone calls promptly and courteously, and make every effort to satisfy the caller's inquiry.
• Write and complete work orders, explain the work done to the customer, and collect payments.
• Strive to ensure that every customer is very satisfied with the level of service the shop offers.
• Provide superior customer service at all times.
• Make yourself available for and complete all required and additional training the Company offers.
• Perform other duties as required by management.
• Adhere to company policies and legal regulations at all times when conducting business.

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Requirements

• Customer Service background
• Automotive background
• Strong phone skills
• Able to stand for long periods
• Ability to work with a computer system
• Learn the Tiremaster program
• Prefered Bilingual

Work Environment & Physical Demands

• Tire shop environment
• Regular standing, walking, bending, and lifting
• Ability to lift up to 50lbs

Compensation & Benefits

• Competitive pay commensurate with experience
• Comprehensive benefits package, including:
  • Medical, dental, and vision insurance
  • Supplemental Insurance
  • Paid time off and holidays
  • 401 (k) with company matching up to 4%