Tire Service Advisor

Take Ten Tire; Glenpool (OK); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company matching up to 4%

Paid time off and holidays

Job summary

Take Ten Tire and Service in Glenpool, OK seeks a Service Advisor who is energetic, team-oriented, and committed to top-tier customer service. The role focuses on resolving vehicle-related issues, meeting service sales goals, and completing administrative tasks.

You will greet customers, listen to concerns, offer logical repairs, provide accurate estimates, and keep communication open with technicians. The position requires readiness to learn Tiremaster and to stand for long periods.

Qualifications

• Customer service background in automotive field is preferred.
• Experience in automotive repair or tire sales is a plus.
• Strong communication and problem-solving abilities.
• Ability to operate computer systems and service software.

Responsibilities

• Greet service customers in a friendly and courteous manner.
• Listen to customers’ reasons for visit and understand their concerns.
• Offer logical diagnostics or repairs to address customer needs.
• Provide accurate estimates for recommended services or repairs.
• Maintain open communication with technicians and shop foreman on job status.
• Complete work orders and explain work performed to customers, collecting payments.
• Strive for high levels of customer satisfaction with the service shop.
• Attend required training offered by the company.

Skills

Customer service

Automotive background

Strong phone skills

Stand long periods

Computer systems

Bilingual (preferred)

Tiremaster program

Tools

Tiremaster program

Job description

Description

Take Ten Tire and Service currently has an exciting opportunity for a Service Advisor. You must be energetic, team-oriented, and understand the importance of being the face of the company. Experience in automotive repair and maintenance, and/or tire sales and maintenance is a definite plus. This job is demanding and competitive, requiring someone with a positive attitude, a strong work ethic, and a genuine commitment to customer service.

The position focuses on resolving customer and vehicle-related issues, meeting predetermined service sales objectives, and thoroughly and accurately performing designated administrative tasks.

Essential Functions

• Promptly meet and greet every service customer in a friendly and courteous manner.
• Listen to customers' reasons for bringing their vehicle to the service department.
• Offer logical diagnostic services or repairs to satisfy the customers' concerns.
• Provide accurate estimates for all recommended services or repairs.
• Maintain open communication with technicians and the shop foreman regarding job status updates.
• Handle minor customer complaints and/or misunderstandings with courtesy and tact, without exacerbating the issues.
• Make policy adjustments within the guidelines and budgets established by management.
• Answer incoming telephone calls promptly and courteously, and make every effort to satisfy the caller's inquiry.
• Write and complete work orders, explain the work done to the customer, and collect payments.
• Strive to ensure that every customer is very satisfied with the level of service the shop offers.
• Provide superior customer service at all times.
• Make yourself available for and complete all required and additional training the Company offers.
• Perform other duties as required by management.
• Adhere to company policies and legal regulations at all times when conducting business.

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Requirements

• Customer Service background
• Automotive background
• Strong phone skills
• Able to stand for long periods
• Ability to work with a computer system
• Learn the Tiremaster program
• Prefered Bilingual

Work Environment & Physical Demands

• Tire shop environment
• Regular standing, walking, bending, and lifting
• Ability to lift up to 50lbs

Compensation & Benefits

• Competitive pay commensurate with experience
• Comprehensive benefits package, including:
  • Medical, dental, and vision insurance
  • Supplemental Insurance
  • Paid time off and holidays
  • 401 (k) with company matching up to 4%