Tire & Battery Service Advisor | Customer-Focused Expert

Walmart; Altoona (PA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Employee discounts

Job summary

Walmart Tire and Battery Center in Altoona, PA is hiring for a role focused on safety, merchandising, and member service. You will greet members, aid with tire installation planning, explain warranties, and guide service choices to ensure value and satisfaction.

The position emphasizes operating TBC procedures, using Sam’s Garage knowledge, and collaborating with associates to prioritize efficient service while maintaining compliance and safety standards. Benefits apply.

Qualifications

• Valid state-issued driver's license.
• 18 years of age or older.

Responsibilities

• Maintains safety and standards on the facility and sales floor by following safety policies and reporting unsafe situations.
• Keeps Tire and Battery Center organized, stocked, zoned, and merchandised per policies, handling claims, returns, shrink, and damages.
• Assists members with tire installation scheduling, lead-time changes, cancellations, and alternative recommendations.
• Provides expert member service, uses product knowledge to recommend tire and battery products, explains warranties, and delivers value.
• Drives sales by communicating value of merchandise and collaborating with the team to promote offerings.
• Triages service workflow in TBC bays, prioritizes appointments, and suggests adjustments to meet service needs.
• Follows safety/compliance protocols, tire/battery guidelines, equipment operations, TPMS, PS, and selling techniques.
• Uses digital tools to plan sales, improve service, make real-time decisions, and encourage adoption of new tools.
• Acts as a brand advocate, develops team members, and helps resolve roadblocks.
• Handles purchases, returns, payments, exchanges with appropriate procedures for different membership/payment types.

Job description

Walmart Tire and Battery Center in Altoona, PA is hiring for a role focused on safety, merchandising, and member service. You will greet members, aid with tire installation planning, explain warranties, and guide service choices to ensure value and satisfaction.

The position emphasizes operating TBC procedures, using Sam’s Garage knowledge, and collaborating with associates to prioritize efficient service while maintaining compliance and safety standards. Benefits apply.