Tire & Battery Service Advisor — Customer‑Focused Expert

Walmart; Williamstown (NJ); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Employee discounts

Job summary

Walmart’s Tire and Battery Center in Williamstown, NJ is hiring a customer-focused associate to uphold safety standards, merchandise presentation, and seamless service for tire and installation visits. You will assist members, manage orders, and ensure accurate pricing and displays.

The role emphasizes teamwork, friendly member interactions, and leveraging Sam’s Garage tools to guide choices and priorities across service bays, while maintaining high service levels and efficient operations.

Qualifications

• Valid state-issued driver's license.
• 18 years of age or older.

Responsibilities

• Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management.
• Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
• Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.
• Monitors the status of tire and battery orders daily and assists members with appointments for installation. Communicates lead time changes and order cancellations to members and makes alternative suggestions for installation or tire fitments.
• Provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns.
• Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value.
• Triages and prioritizes service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members and prioritizes service appointments to maximize efficiency.
• Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, Point-of-Sale systems, phone, and in-person selling techniques.
• Leverages technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, and stay informed about products and training.
• Serves as a brand advocate by valuing the member's experience in the TBC area and modeling high quality service and products.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans and applying these in executing business processes and practices.
• The hourly wage range for this position is $20.50 to $28.50 and additional premiums may apply based on schedule and performance.

Job description

Walmart’s Tire and Battery Center in Williamstown, NJ is hiring a customer-focused associate to uphold safety standards, merchandise presentation, and seamless service for tire and installation visits. You will assist members, manage orders, and ensure accurate pricing and displays.

The role emphasizes teamwork, friendly member interactions, and leveraging Sam’s Garage tools to guide choices and priorities across service bays, while maintaining high service levels and efficient operations.