Tire & Battery Service Advisor — Customer-First Champion

Sam's West; Palm Desert (CA); On-site; USD 38,000 - 58,000; Full time

Job summary

Sam's West in Palm Desert operates the Tire and Battery Center, focusing on safety, organized merchandising, and accurate pricing. You will guide members through tire and battery choices, manage installation appointments, and uphold company standards on claims, returns, and damaged goods.

The role requires strong product knowledge, excellent service, and teamwork to drive sales and service excellence across the club, while using Sam’s Garage and handheld devices to plan work, communicate

Responsibilities

• Greet members and assist with purchasing and service decisions.
• Maintain safety standards and report unsafe conditions.
• Stock, price, and merchandise displays per policy.
• Schedule and prioritize Tire and Battery Center service bays.
• Explain warranties and guide members to best value.

Skills

Customer service

Sales

Safety compliance

Product knowledge

Team leadership

Job description

Sam's West in Palm Desert operates the Tire and Battery Center, focusing on safety, organized merchandising, and accurate pricing. You will guide members through tire and battery choices, manage installation appointments, and uphold company standards on claims, returns, and damaged goods.

The role requires strong product knowledge, excellent service, and teamwork to drive sales and service excellence across the club, while using Sam’s Garage and handheld devices to plan work, communicate