Tire & Auto Service Advisor — Customer Champion

St. Lucie Battery & Tire; Florida; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401k

Paid time off

Job summary

St. Lucie Battery & Tire is seeking a Service Advisor to act as the primary liaison between customers and service teams. You will interact with customers, listen to concerns, educate on offerings, and schedule appointments while monitoring service progress and processing payments.

The role requires strong communication, organization, and numerical skills. Expect a well-lit shop environment, casual dress, and opportunities for career advancement within a family-owned business serving the Treasure

Qualifications

• Requires high school diploma or equivalent.
• 2+ years experience as a service advisor preferred.
• Strong customer service skills demonstrated.
• Tire experience or commercial tire experience a plus.
• Proficiency with computer apps and industry software.

Responsibilities

• Interact with customers, listen to concerns, and provide timely responses.
• Educate clients about products, services, and offers.
• Schedule appointments, take orders, monitor service progress, calculate charges, and process payments.
• Review customer accounts and report changes to internal staff.
• Manage complaints, returns, and resolve grievances.
• Record customer details and transactions; serve as a customer relationship manager.
• Act as a link between customers and departments; help achieve sales goals.

Skills

Customer service

Communication

Organization

Time management

Problem solving

Conflict resolution

Prioritization

Numerical calculations

Ability to work under pressure

Education

High school diploma or equivalent

2+ years service advisor experience

Tools

Computer applications

Industry-specific software

Electronic payment systems

Job description

St. Lucie Battery & Tire is seeking a Service Advisor to act as the primary liaison between customers and service teams. You will interact with customers, listen to concerns, educate on offerings, and schedule appointments while monitoring service progress and processing payments.

The role requires strong communication, organization, and numerical skills. Expect a well-lit shop environment, casual dress, and opportunities for career advancement within a family-owned business serving the Treasure