Auto Service Advisor - Growth & Training Focus

St. Lucie Battery & Tire; Okeechobee (FL); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Vision insurance

Life insurance

401k

PTO

Vacation

Career advancement

Ongoing training

Team oriented environment

Family-owned

Treasure Coast locations

Job summary

St. Lucie Battery & Tire in Florida is seeking a Service Advisor to be the primary liaison between customers and repair teams. You will listen to concerns, educate on products and services, schedule appointments, take orders, monitor progress, and handle billing.

You will review accounts, manage complaints, and ensure sales goals are met while delivering excellent customer service. The ideal candidate has a high school diploma, 2+ years as a service advisor, strong communication and

Qualifications

• High school diploma or equivalent is required.
• 2+ years in a service advisor role preferred.
• Strong customer service skills demonstrated.
• Tire experience is a plus.
• Knowledgeable in computer applications and industry-specific software.
• Basic accounting and electronic payment knowledge.

Responsibilities

• Interact with customers, listen to concerns, and respond timely.
• Educate clients about products, services, and offers.
• Schedule appointments, take orders, monitor progress, bill, and process payments.
• Review customer accounts and report changes to staff.
• Manage complaints and resolve grievances.
• Record customer details and transactions.
• Serve as a liaison between customers and departments and help meet sales goals.

Skills

Customer service

Written communication

Verbal communication

Time management

Organizational skills

Problem-solving

Conflict resolution

Attention to detail

Mathematical calculations

Teamwork

Education

High school diploma or equivalent

Tools

Industry-specific software

Computer applications

Job description

St. Lucie Battery & Tire in Florida is seeking a Service Advisor to be the primary liaison between customers and repair teams. You will listen to concerns, educate on products and services, schedule appointments, take orders, monitor progress, and handle billing.

You will review accounts, manage complaints, and ensure sales goals are met while delivering excellent customer service. The ideal candidate has a high school diploma, 2+ years as a service advisor, strong communication and