Tire & Auto Service Advisor — Growth & Benefits

Sun Auto Tire & Service; Yulee (FL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive Bi-Weekly Pay

Tuition Reimbursement, up to $3,000Ann

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with 2%

Discounted Services on Personal and IM

Opportunity for Advancement!

Job summary

Tire Outlet is seeking a Service Advisor in Florida to drive customer service and promote automotive services. The role entails greeting customers, documenting concerns, quoting time and costs, and guiding customers through service decisions.

Compensation starts at $16–$20 per hour, based on experience, with a full benefits package and advancement opportunities. The position requires a valid driver's license, 18+ age, and availability to work five days per week including Saturdays.

Qualifications

• High School Diploma or equivalent.
• Prior experience as a Service Advisor is helpful, but not required.
• Professional appearance and proven ability to work in a process driven environment.
• Possess valid driver's license.
• Must be at least 18 years old.
• Ability to work a minimum of five days per week, including Saturday's.

Responsibilities

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques.
• Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Skills

Customer service

Communication

Professional appearance

Saturdays availability

Valid driver's license

Education

High School Diploma or equivalent

Job description

Tire Outlet is seeking a Service Advisor in Florida to drive customer service and promote automotive services. The role entails greeting customers, documenting concerns, quoting time and costs, and guiding customers through service decisions.

Compensation starts at $16–$20 per hour, based on experience, with a full benefits package and advancement opportunities. The position requires a valid driver's license, 18+ age, and availability to work five days per week including Saturdays.