Experienced Service Advisor

Saint Lucie Battery & Tire CO; Florida; On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Vision insurance

Life insurance

401k

Paid time off

Job summary

Saint Lucie Battery & Tire CO is hiring an experienced Service Advisor in Ft Pierce, FL. The role serves as the main customer liaison between clients and service teams, handling appointments, pricing, and payments while promoting products and services.

Required skills include strong communication, organization, and customer service; tire experience is a plus. This full-time position offers competitive pay and opportunities for growth in a family-owned organization with multiple Treasure Coast

Qualifications

• HS diploma or equivalent required.
• 2+ years experience as a service advisor preferred.
• Tire experience a plus; knowledge of commercial tires beneficial.
• Strong customer service skills and communication abilities.
• Experience with computer applications and industry software essential.
• Basic accounting and electronic payment familiarity.

Responsibilities

• Assist customers with vehicle repair needs as primary liaison.
• Educate customers on products, services and offers.
• Schedule appointments, take orders, monitor progress, and process payments.
• Review accounts and report changes to staff.
• Handle complaints, returns and grievances.
• Record customer details and transactions.
• Serve as a customer relationship manager and cross-department liaison.
• Support achievement of sales goals.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Time management

Analytical thinking

Problem solving

Conflict resolution

Task prioritization

Teamwork under pressure

Numerical skills

Education

High school diploma or equivalent

Tools

POS systems

Electronic payment systems

Industry-specific software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Experienced Service Advisor

Retail Dept 1 Full Time Ft Pierce, FL, US

13 days ago Requisition ID: 1029

Salary Range: $18.00 To $25.00 Hourly

Summary of position:

The Service Advisor is responsible for assisting customers with their vehicle repair needs by acting as the primary liaison between the customer and the service repair teams.

• Interact with customers, listen to their concerns, and provide timely responses.
• Educate clients about the company’s products, services, and offers.
• Schedule appointments, take orders, monitor service progress, calculate charges, and process payments.
• Review customer accounts and report changes to internal staff.
• Manage complaints, returns and resolve customer grievances.
• Record customer details and transactions.
• Serve as a customer relationship manager.
• Serve as a link between customers and various departments within the organization.
• Ensure sales goals are achieved.

Required Skills and Abilities:

• Ability to comprehend and follow through with instructions and tasks.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to resolve conflicts.
• Ability to prioritize tasks.
• Ability to function well in a high-paced and at times stressful environment.
• Must be able to perform fundamental mathematical calculations including percentages, sales transactions, inventory stock calculations and invoicing.

Education and Experience:

• High school diploma or equivalent, required.
• 2+ years experience in a service advisor role, preferred.
• Proven demonstration of strong customer service skills.
• Tire experience and/or commercial tire experience is a plus.
• Knowledgeable in computer applications and industry-specific software.
• Basic accounting skills and knowledge of electronic payment systems.

Required Licenses or Certifications:

• Driver's License, unrestricted

Work Environment/Expectations:

• Work will occur in well-lit, well-ventilated repair shop locations.
• Exposure is grease, car exhaust and chemicals is expected.
• Background noise from coworkers, vehicles and various tools is expected.
• Must wear company branded work attire.

Physical Requirements:

• Bending, sitting and squatting is expected.
• Must be able to stand for long periods of time.
• Regular use of computer keyboard and telephone.
• Ability to lift and carry at least 50 pounds routinely.
• Must be able to walk, talk, listen and speak clearly.
• Use of fine motor skills is expected.

Why Work at St Lucie Battery & Tire?

• Competitive pay
• Medical insurance
• Vision insurance
• Life insurance
• 401k
• PTO
• Vacation
• Opportunities for career advancement
• Ongoing training and professional development
• Supportive team-oriented work environment
• Family-owned company with strong community values
• Multiple locations throughout the Treasure Coast