Service Advisor: Growth, Training & Benefits (Automotive)

Automatic Data Processing, Inc.; Florida; On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Vision insurance

Life insurance

401k

PTO

Vacation

Career advancement

Training & development

Team oriented environment

Job summary

St Lucie Battery & Tire in Fort Pierce, FL is seeking an Experienced Service Advisor to serve as the primary liaison between customers and service teams. You will greet customers, listen to concerns, quote services, schedule appointments, monitor progress, calculate charges, and collect payments while ensuring customer satisfaction.

Experience in tire services is a plus; strong communication, time management, and problem-solving skills are essential.

Qualifications

• High school diploma or equivalent is required.
• 2+ years experience in a service advisor role preferred.
• Strong customer service skills and ability to handle multiple tasks.
• Tire experience is a plus and knowledge of industry software is expected.

Responsibilities

• Interact with customers and listen to concerns.
• Educate clients about services and offers.
• Schedule appointments and monitor service progress.
• Calculate charges and process payments.
• Review customer accounts and report changes.
• Manage complaints and resolve grievances.
• Serve as a customer relationship manager.
• Link customers with departments as needed.

Skills

Customer service

Communication skills

Time management

Problem solving

Attention to detail

Conflict resolution

Prioritize tasks

Education

High school diploma or equivalent

Tools

Computer applications

Industry-specific software

Electronic payment systems

Job description

St Lucie Battery & Tire in Fort Pierce, FL is seeking an Experienced Service Advisor to serve as the primary liaison between customers and service teams. You will greet customers, listen to concerns, quote services, schedule appointments, monitor progress, calculate charges, and collect payments while ensuring customer satisfaction.

Experience in tire services is a plus; strong communication, time management, and problem-solving skills are essential.