Experienced Service Advisor

St. Lucie Battery & Tire; Florida; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401k

Paid time off

Job summary

St. Lucie Battery & Tire is seeking a Service Advisor to act as the primary liaison between customers and service teams. You will interact with customers, listen to concerns, educate on offerings, and schedule appointments while monitoring service progress and processing payments.

The role requires strong communication, organization, and numerical skills. Expect a well-lit shop environment, casual dress, and opportunities for career advancement within a family-owned business serving the Treasure

Qualifications

• Requires high school diploma or equivalent.
• 2+ years experience as a service advisor preferred.
• Strong customer service skills demonstrated.
• Tire experience or commercial tire experience a plus.
• Proficiency with computer apps and industry software.

Responsibilities

• Interact with customers, listen to concerns, and provide timely responses.
• Educate clients about products, services, and offers.
• Schedule appointments, take orders, monitor service progress, calculate charges, and process payments.
• Review customer accounts and report changes to internal staff.
• Manage complaints, returns, and resolve grievances.
• Record customer details and transactions; serve as a customer relationship manager.
• Act as a link between customers and departments; help achieve sales goals.

Skills

Customer service

Communication

Organization

Time management

Problem solving

Conflict resolution

Prioritization

Numerical calculations

Ability to work under pressure

Education

High school diploma or equivalent

2+ years service advisor experience

Tools

Computer applications

Industry-specific software

Electronic payment systems

Job description

The Service Advisor is responsible for assisting customers with their vehicle repair needs by acting as the primary liaison between the customer and the service repair teams.

• Interact with customers, listen to their concerns, and provide timely responses.
• Educate clients about the company’s products, services, and offers.
• Schedule appointments, take orders, monitor service progress, calculate charges, and process payments.
• Review customer accounts and report changes to internal staff.
• Manage complaints, returns and resolve customer grievances.
• Record customer details and transactions.
• Serve as a customer relationship manager.
• Serve as a link between customers and various departments within the organization.
• Ensure sales goals are achieved.

Required Skills and Abilities:

• Ability to comprehend and follow through with instructions and tasks.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to resolve conflicts.
• Ability to prioritize tasks.
• Ability to function well in a high-paced and at times stressful environment.
• Must be able to perform fundamental mathematical calculations including percentages, sales transactions, inventory stock calculations and invoicing.

Education and Experience:

• High school diploma or equivalent, required.
• 2+ years experience in a service advisor role, preferred.
• Proven demonstration of strong customer service skills.
• Tire experience and/or commercial tire experience is a plus.
• Knowledgeable in computer applications and industry-specific software.
• Basic accounting skills and knowledge of electronic payment systems.

Required Licenses or Certifications:

• Driver's License, unrestricted

Work Environment/Expectations:

• Work will occur in well-lit, well-ventilated repair shop locations.
• Exposure is grease, car exhaust and chemicals is expected.
• Background noise from coworkers, vehicles and various tools is expected.
• Must wear company branded work attire.

Physical Requirements:

• Bending, sitting and squatting is expected.
• Must be able to stand for long periods of time.
• Regular use of computer keyboard and telephone.
• Ability to lift and carry at least 50 pounds routinely.
• Must be able to walk, talk, listen and speak clearly.
• Use of fine motor skills is expected.

Why Work at St Lucie Battery & Tire?

• Competitive pay
• Medical insurance
• Vision insurance
• Life insurance
• 401k
• PTO
• Vacation
• Opportunities for career advancement
• Ongoing training and professional development
• Supportive team-oriented work environment
• Family-owned company with strong community values
• Multiple locations throughout the Treasure Coast