Timely, Compassionate Veterinary Route Specialist

Gateway Services Inc.; Napa (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with employer match

Tuition assistance

Job summary

Gateway Services Inc. is seeking a Veterinary Route Service Specialist in Napa, CA. You will be the primary, face-to-face representative with veterinary clinics and sometimes pet parents, managing a demanding route with accuracy, professionalism, and care.

This role requires physical activity, emotional resilience, and independent work with high accountability. Training is provided, and benefits accompany a meaningful career serving pets and clinics.

Qualifications

• High school diploma or GED required.
• Prior customer service or route-based experience preferred.
• Valid driver’s license with clean record.
• Comfortable using mobile tech and CRM systems.
• Ability to work early mornings, weekends or holidays as needed.

Responsibilities

• Review daily routes and load equipment.
• Visit clinics and maintain professional relationships.
• Retrieve deceased pets respectfully and accurately.
• Scan pets at pickup and delivery; verify names/IDs.
• Document requests and complete follow-through.
• Interact with pet parents with compassion and professionalism.
• Return to Care Center and unload pets; handoff to Operations.
• Maintain responsibility for each client pet until documented.

Skills

Customer service

Route management

Professionalism

Strong communication

Education

High school diploma or GED

Tools

CRM systems

Mobile tech

Job description

Gateway Services Inc. is seeking a Veterinary Route Service Specialist in Napa, CA. You will be the primary, face-to-face representative with veterinary clinics and sometimes pet parents, managing a demanding route with accuracy, professionalism, and care.

This role requires physical activity, emotional resilience, and independent work with high accountability. Training is provided, and benefits accompany a meaningful career serving pets and clinics.