Tile Scheduling Assistant/Customer Service

Child Care Resources Inc; Dallas (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Life Insurance

Retirement Plan

401(k)

Paid time off

Job summary

Child Care Resources Inc is seeking a Tile Scheduling Assistant/Customer Service in Dallas to support tile installations by presenting available dates, ensuring materials are ready, and communicating with customers, builders, installers, and internal teams.

This full-time, on-site role requires fast-paced organization, reliable scheduling, and strong customer service skills; Spanish bilingualism is a plus and some weekend hours may be required.

Qualifications

• 2+ years of customer service or scheduling experience preferred.
• Bilingual English/Spanish is a plus.
• Strong calendar management and multitasking abilities.
• Excellent written and verbal communication skills.

Responsibilities

• Assist main tile scheduler with setting up and confirming jobs.
• Help builders, customers, and installers over the phone.
• Confirm material for jobs has arrived and in the warehouse.
• Call builders, customers, or installers to confirm installation/repair dates.
• Organize installation paperwork and have ready for dispatchers.
• Handle schedule changes and reschedule appointments.
• Coordinate with other departments to align scheduling.
• Troubleshoot issues; assist at reception during lunch.

Skills

Calendar management

Customer service

Bilingual English/Spanish

Communication

Organizational skills

Education

High School Diploma or Equivalent

Tools

Microsoft Word

Outlook

Job description

Tile Scheduling Assistant/Customer Service

Reference ID : 182881

Category : Customer Service

Job Type : Full Time

Salary : $18/Hr

About This Role

We are seeking a Tile Scheduling Assistant/Customer Service to join our team!

This is NOT a work from home job.

You will be responsible for providing available scheduling dates for our Tile installs, making sure materials have arrived and are reserved, and communicate with our customers, builders, installers, and our warranty and sales department on a daily basis.

This is a fast-paced job and requires great organization to keep up with all the moving parts.

Hours are Monday-Friday 6am-3pm OR 7am-4pm, some work occasionally on Saturday for 4 hours may be required at times.

Pay depends on experience, but will be approximately $18.00hr.

We are located in Dallas near Garland off 635!

What You'll Do

Responsibilities:

• Assist main tile scheduler with setting up and confirming jobs
• Help builders, customers, and installers over the phone
• Confirm material for jobs has arrived and in the warehouse
• Call builders, customers, or installers to confirm installation/repair dates
• Organize installation paperwork and have ready for dispatchers
• Handle schedule changes and reschedule appointments
• Communicate effectively with other departments to make sure everyone is on the same page for scheduling
• Troubleshoot and resolve issues that may arise
• May have to help out occasionally at reception desk for lunch times

Requirements

Qualifications:

• Ability to keep organized and function efficiently in a fast-paced position
• Ability to prioritize and multitask
• Good with managing a calendar
• Must be reliable and possess great customer service skills, must be good w/people
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Have computer skills to include basic Word and Outlook
• Be prompt and reliable
• At least 2 years of customer service/scheduling experience preferred
• Bi-Lingual English and Spanish is a PLUS!
• Knowledge of Tile, Flooring, and/or experience working in Construction type scheduling/customer service job a BIG PLUS!!

Nice To Have

Previous Scheduling Experience in Tile or Flooring

Tile or Flooring Knowledge in General

• Health Insurance
• Vision Insurance
• Life Insurance
• Retirement Plan
• Health Insurance
• Vision Insurance
• Life insurance
• 401(k)
• Paid time off
• Keywords: Scheduler, Tile Scheduler, Customer Service Associate, Cust Serv, Dept Asst, Department Assistant, Flooring

Minimum Education : High School or Equivalent