Tile Industry Customer Support Specialist

Wonder Porcelain Group; Lebanon (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Wonder Porcelain Group in Lebanon, TN is seeking a Customer Service Representative to join our team full-time. You will handle orders via phone, email, or ERP, confirm availability and pricing, and coordinate with logistics for on-time delivery.

The role requires at least a high school diploma and 1 year in customer service in building materials; familiarity with ERP/CRM; strong communication and multitasking; Spanish bilingual is a plus. Office-based with occasional overtime.

Qualifications

• Minimum 1 year of customer service experience (tile or construction materials preferred).
• Ability to read product specification sheets and understand basic technical terminology.
• Strong communication, organizational, and multitasking skills.
• Familiarity with ERP and CRM software.
• Bilingual in Spanish is a plus.

Responsibilities

• Process customer orders via phone, email, or ERP system.
• Verify product availability, pricing, and delivery timelines.
• Coordinate with logistics and warehouse teams for timely delivery.
• Provide product and technical support, including tile specs and installation guidance.
• Handle inquiries on product types, finishes, grades, and usage.
• Address order discrepancies, delivery issues, and damage claims.
• Initiate RMAs and coordinate replacements or credits.
• Maintain accurate records of orders and communications.
• Generate invoices and shipping documents as needed.
• Process tile samples requests and provide brochures.
• Support sales reps with availability and order updates.
• Develop relationships with dealers, designers, contractors, and retailers.
• Follow up to ensure satisfaction and repeat business.
• Ensure processes follow company policy and tile industry standards.
• Stay informed on products, SKUs, and launches.

Skills

Customer service

Communication

Multitasking

Team player

Problem-solving

Education

High school diploma or equivalent

Associate’s or Bachelor’s preferred

Tools

ERP systems

CRM tools

Job description

Wonder Porcelain Group in Lebanon, TN is seeking a Customer Service Representative to join our team full-time. You will handle orders via phone, email, or ERP, confirm availability and pricing, and coordinate with logistics for on-time delivery.

The role requires at least a high school diploma and 1 year in customer service in building materials; familiarity with ERP/CRM; strong communication and multitasking; Spanish bilingual is a plus. Office-based with occasional overtime.