TikTok Shop Account Manager

Omnicom; Chicago (IL); On-site; USD 120,000 - 130,000; Full time

Job summary

Flywheel is seeking an Ecommerce Manager to support TikTok Shop sellers by optimizing catalog management, creator attribution, paid media strategies, and sales reporting.

Ideal candidates will have ecommerce operations, digital marketing expertise, and deep TikTok platform knowledge to drive GMV and performance across campaigns.

Qualifications

• Experience in ecommerce management, especially with social platforms like TikTok.
• Ability to translate data into actionable strategies.
• Strong analytical and creative skills for optimizing listings and campaigns.
• Collaborative across cross-functional teams and external creators.

Responsibilities

• Develop go-to-market and assortment strategies for TikTok Shop.
• Manage pricing, promotions, and creator/affiliate partnerships.
• Lead paid media strategies and optimize campaigns for KPIs.
• Provide sales reporting with GMV, AOV, and trend analyses.

Skills

Ecommerce management

TikTok Shop

Catalog management

Content optimization

Data analysis

Job description

About Flywheel

Flywheel’s suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world’s leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe, APAC, and China, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.

The Opportunity

We are seeking an experienced Ecommerce Manager to support our TikTok Shop sellers in optimizing their online sales strategies. This role is crucial in driving the success of our sellers by providing comprehensive support across catalog management, creator attribution, paid media strategies, and sales reporting. The ideal candidate will have a strong background in ecommerce operations, digital marketing, and a deep understanding of the TikTok platform.

What You Will Do

• Catalog, Item, and Product Strategy & Operations
  • Strategy Development: Create and implement go‑to‑market and assortment strategies, including hero product selection and new item creation.
  • Pricing and Promotions: Manage and execute pricing strategies and promotions, including merchant-funded and TikTok-funded initiatives.
  • Product Optimization: Consult on supply chain and fulfilment, optimise product card images and copy, and manage content upload.
  • Catalog Management: Conduct ongoing evaluations of retail-readiness for all SKUs, maintain the catalog, and ensure overall shop health.
• Creator Attribution Management
  • Content Consultation: Provide advice on best practices for conversion-driving content.
  • Creator and Affiliate Management: Discover, select, and manage creators and affiliates, ensuring alignment with brand goals and high GMV-driving potential.
  • Campaign Execution: Help build and share invitations and creative briefs with affiliates, manage data reporting, and boost top-performing organic content with paid media.
• Paid Media Strategy, Management & Optimization
  • Budget and Campaign Strategy: Develop and manage go‑to‑market budgets, execute and optimise campaigns across various ad types.
  • Campaign Management: Continuously launch, manage, and optimise campaigns to meet KPIs, leveraging TikTok Ads Manager for scalable creative rotations.
• Sales Reporting & Analysis
  • Sales Reporting: Provide comprehensive sales reports, including gross sales, units, GMV, AOV, and trends.
  • Performance Analysis: Deliver insights on creator and affiliate performance, media/ad spend, and overall campaign effectiveness.
  • Monthly Summaries: Provide monthly summaries with data-driven insights, top-performing creatives and products, and recommendations for optimisation.

Who You Are

• Experienced: You have a proven track record in ecommerce management, particularly with retail and social media platforms like TikTok.
• Strategic: You possess strong digital commerce skills and can translate data and insights into actionable strategies that drive results for clients/sellers.
• Analytical: You excel in analysing data, identifying trends, and making informed decisions that enhance performance.
• Creative: You have a keen eye for brand merchandising, optimising product listings and content, ensuring high engagement and conversion rates.
• Collaborative: You work well working cross-functionally with clients, global team members, creators, affiliates and fostering relationships that lead to successful campaigns.
• Detail-Oriented: You are meticulous in managing catalogs and campaigns, ensuring that all aspects align with business objectives.

This role offers an exciting opportunity to drive growth and innovation for TikTok Shop sellers in the dynamic world of ecommerce.

Working at Flywheel

We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.

Inclusive Workforce

At Flywheel, our goal is to create a culture where individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all Flywheel people to feel included and truly empowered to contribute fully to our vision and goals.

Flywheel is an Equal Opportunity Employer and participates in E-Verify. Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

$120,000.00 to $130,000.00 USD