TikTok Shop Senior Account Specialist

Flywheel; Seattle (WA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Flexible vacation time

Learning and development opportunities

Parental leave and benefits

Volunteering opportunities

Office hubs for collaboration

Job summary

Join a forward-thinking agency as a Sr. Account Specialist, where you'll empower TikTok Shop sellers to thrive in a dynamic digital marketplace. This role offers the chance to influence go-to-market strategies, optimize product listings, and collaborate with creators and affiliates to drive engagement. If you're an ecommerce-savvy self-starter with a knack for data analysis and creative solutions, this is your opportunity to make a significant impact while enjoying a supportive and engaging work culture. Embrace the chance to grow your career in a vibrant environment that values innovation and teamwork.

Qualifications

• Experience in ecommerce or social commerce with solid retail operations understanding.
• Ability to analyze data and provide actionable insights.

Responsibilities

• Assist with go-to-market strategies and product optimization.
• Coordinate with creators and affiliates for campaign execution.
• Develop paid media strategies and monitor campaign performance.

Skills

Ecommerce Knowledge

Analytical Skills

Project Management

Creative Problem Solving

Collaboration

Education

Bachelor's Degree

Tools

TikTok Ads Manager

Job description

Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.

The Opportunity

We are looking for a proactive and ambitious Sr. Account Specialist to join our ecommerce agency and support TikTok Shop sellers. This role is ideal for someone with a background in ecommerce and/or social commerce, who has demonstrated ownership over business operations or cross-functional projects. You’ll play a critical role in helping our sellers thrive in the fast-evolving and dynamic TikTok Shop environment.

What You Will Do

Catalog, Item, and Product Strategy & Operations

• Assist with go-to-market strategies and assortment planning, including hero product selection and new item setup.
• Help execute pricing and promotions strategies, collaborating with sellers and TikTok teams.
• Support product optimization efforts, such as improving product images, copy, and catalog content.
• Perform regular catalog maintenance to ensure retail-readiness and shop health.

Creator & Affiliate Management

• Coordinate with creators and affiliates, assisting in selection and ensuring alignment with brand goals.
• Help execute campaigns by sharing creative briefs, tracking performance, and identifying opportunities to boost organic content through paid media.
• Provide insights on conversion-driving content and support affiliate reporting processes.

Paid Media Support

• Work with team members to develop paid media strategies, learning to manage budgets and optimize campaigns across TikTok Ads Manager.
• Support campaign execution, monitoring performance against KPIs and recommending adjustments to improve results.
• Assist in compiling sales reports, tracking key metrics such as GMV, AOV, and campaign performance.
• Help analyze performance trends and contribute to recommendations for sellers and internal teams.

Who You Are

• Ecommerce-Savvy: You have experience in ecommerce or social commerce, with a solid understanding of retail operations and platforms like TikTok Shop.
• Self-Starter: You thrive in a dynamic, fast-paced environment and aren’t afraid to take initiative and own projects.
• Analytical & Insightful: You can work with data, identify patterns, and turn insights into actionable recommendations.
• Creative & Detail-Oriented: You care about optimizing product listings and campaign content to drive engagement and sales.
• Collaborative Team Player: You’re comfortable navigating cross-functional relationships with clients, creators, affiliates, and internal teams.
• PST Hours: Ideally based in Seattle. West Coast hours in addition to working some evenings with our China team.

Salary Range

$75,000 - $80,000 USD

Working at Flywheel

We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.

• We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week.
• Flexible vacation time.
• Great learning and development opportunities.
• Benefits that help you live your best life.
• Parental leave and benefits.
• Volunteering opportunities.

Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.

Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be.

Inclusive Workforce

Flywheel Commerce Network’s goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.