TikTok Commerce - Marketplace Operation (Multiple Positions)

TikTok; Seattle (WA); On-site; USD 142,000 - 198,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid parental leave

Short-term disability

Long-term disability

Life insurance

Wellbeing benefits

10 paid holidays

Job summary

TikTok Commerce - Marketplace Operation roles in Seattle involve shaping data-driven strategies to optimize traffic, conversion, and GMV. You will perform deep user research, benchmarking, and experiments to improve UX and product recommendations, then present findings to leadership.

Collaboration with product teams and mentoring junior staff are key parts of the job. The base salary range for this position in Seattle is $141,544 - $198,360 annually, with company bonuses, RSUs, and comprehensive

Qualifications

• Master’s degree or foreign equivalent degree in Business Administration, Economics, Marketing, Communications, Analytics (any), Statistics, or a related field, and 2 years of related work experience;
• OR a Bachelor’s degree or foreign equivalent degree in Business Administration, Economics, Marketing, Communications, Analytics (any), Statistics, or a related field, and 5 years of post-bachelor’s, progressive related work experience;
• Experience in user research, competitor analysis, and market science analysis;
• Designing A/B tests to run experiments and measure impact;
• Analyzing data related to user behavior and revenue impact to improve product;
• Presenting strategy, timeline, and status documents to leadership.

Responsibilities

• Make data-driven recommendations to leadership to improve traffic efficiency and transaction performance.
• Perform in-depth analysis to understand user behaviors during pre-purchase and decision-making stages.
• Conduct benchmarking and competitive data analysis to improve UX, conversion paths, and product recommendations.
• Define metrics to monitor initiative effectiveness and identify opportunities for improvement.
• Prepare leadership reports with actionable recommendations and enable decision-making.
• Collaborate with product managers and cross-functional partners for strategic alignment and growth.
• Mentor junior team members.

Skills

User research

A/B testing

Data analysis

Presentations to leadership

Education

Master’s degree or foreign equivalent in Business Administration, Economics, Marketing, Analytics, or related field

Bachelor’s degree or foreign equivalent in ...

Job description

TikTok Commerce - Marketplace Operation (Multiple Positions)

Location:

Seattle

Employment Type:

Regular

Job Code:

A179844A

About TikTokTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join UsInspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an \"Always Day 1\" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

About the TeamOur team plays a crucial role in ensuring the company’s success. We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems - you’ll be part of a team that’s developing new solutions to new challenges. It’s working fast, at scale, and we’re making a difference. We are looking for talents to join us on this exciting journey!

Responsibilities

• Make data-driven recommendations to leadership to improve traffic efficiency and transaction performance across consumer pre-sales, optimizing conversion rates and increasing gross merchandise value on the platform.
• Perform in-depth analysis to gather insights on user behaviors, motivations and trends during the pre-purchase and decision-making transaction stages.
• Conduct benchmarking and competitive data analysis and translate insights into strategies to improve user experience, conversion paths, and product recommendation logic.
• Define key metrics to monitor and measure the effectiveness of initiatives, identify opportunities for improvement, and develop strategies to optimize the user experience and e-commerce transaction flow.
• Prepare reports to leadership summarizing key findings, delivering actionable recommendations, and facilitating decision-making.
• Collaborate closely with product managers and cross-functional partners to ensure strategic alignment and sustainable business growth.
• Mentor junior-level team members.

Qualifications

• Must have a Master’s degree or foreign equivalent degree in Business Administration, Economics, Marketing, Communications, Analytics (any), Statistics, or a related field, and 2 years of related work experience;
• OR a Bachelor’s degree or foreign equivalent degree in Business Administration, Economics, Marketing, Communications, Analytics (any), Statistics, or a related field, and 5 years of post-bachelor’s, progressive related work experience;
• Conducting user research, competitor analysis, and market science analysis, including interviewing customers, gathering survey questionnaires, and designing UX surveys to validate and analyze customers' needs and transforming them into product requirements;
• Designing A/B test to run experiment and confirm the potential impact of a new product feature and designing business value metrics to track feature performance;
• Analyzing data related to user behavior, model performance, and revenue impact to identify potential improvement of a product, and designing user adoption funnel to detect user journey frictions;
• Presenting product or project strategy, timeline, and status documents to leadership and stakeholders.
• Travel Requirement: International travel required up to 5%.

Job Information

The base salary range for this position in the selected city is $141544 - $198360 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;

3. Exercising sound judgment.

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Employer: TT Commerce & Global Services LLCType: Full time, 40 hours/weekLocation: Bellevue, WASalary Range: $141544 - $198360 per year