Tier III Help Desk Project (on-site)

Creative Financial Staffing, LLC; Fairfax (VA); On-site; USD 52,000 - 68,000; Full time

Job summary

Creative Financial Staffing, LLC is seeking an IT Support Technician/Specialist for a hands-on, 6‑month contract to support over 500 employees in a Microsoft-based environment. You will join a small IT team and handle help desk requests, AD/M365 administration, and Windows 11 troubleshooting.

The role is 100% onsite with a Monday–Friday schedule and occasional after-hours on-call. Ideal candidates have strong communication skills and the ability to multitask in a fast-paced environment.

Qualifications

• IT Help Desk, Desktop Support, or Technical Support experience.
• Strong Active Directory knowledge.
• Microsoft 365 support experience.
• Windows 11 troubleshooting experience.
• Excellent communication and customer service skills.
• Ability to work independently and handle multiple priorities.

Responsibilities

• Respond to help desk requests and resolve technical issues.
• Support Active Directory and Microsoft 365 user administration.
• Troubleshoot Windows 11 desktops, laptops, printers, and applications.
• Create, modify, and disable user accounts.
• Assist with desktop deployments and computer rebuilds.
• Maintain ticket documentation and technology asset records.
• Support Teams, Outlook, OneDrive, and SharePoint.
• Participate in an after-hours on-call rotation.
• Assist with iPad and mobile device support as needed.

Skills

Active Directory

Microsoft 365

Windows 11

Customer service

Troubleshooting

On-site support

Tools

SharePoint

OneDrive

Outlook

Teams

Job description

IT Support Technician / IT Support Specialist (6-Month Contract)

A growing organization is seeking a hands‑on IT Support Technician or IT Support Specialist to join its internal IT team for a 6-month contract assignment.

This is an excellent opportunity for someone who enjoys helping end users, troubleshooting technical issues, and supporting a Microsoft‑based environment. The consultant will work directly with a small, collaborative IT team and provide support for over 500 employees across a 24/7 operation.

Responsibilities

• Respond to help desk requests and resolve technical issues
• Support Active Directory and Microsoft 365 user administration
• Troubleshoot Windows 11 desktops, laptops, printers, and applications
• Create, modify, and disable user accounts
• Assist with desktop deployments and computer rebuilds
• Maintain ticket documentation and technology asset records
• Support Teams, Outlook, OneDrive, and SharePoint
• Participate in an after-hours on-call rotation
• Assist with iPad and mobile device support as needed

Qualifications

• IT Help Desk, Desktop Support, or Technical Support experience
• Strong Active Directory knowledge
• Microsoft 365 support experience
• Windows 11 troubleshooting experience
• Excellent communication and customer service skills
• Ability to work independently and handle multiple priorities

Preferred Qualifications

• iOS/iPad support experienc
• Networking and VPN troubleshooting experience
• SharePoint and OneDrive administration knowledge
• Experience working within healthcare, nonprofit, or mission-driven organizations

Schedule & Location

• 100% onsite
• Monday through Friday schedule
• Standard business hours with occasional participation in an after-hours on-call rotation
• Six-month contract assignment beginning in October

EB-7377524606