Tier II Technical Support Analyst – Mission-Critical IT (TS/SCI)

Revolutional; Washington (District of Columbia); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

401(k) company match

Flexible schedules

Paid holidays & PTO

Teleworking options

Job summary

Revolutional is seeking a Technical Support Analyst (Tier II) to install, configure, and secure enterprise IT systems in a high‑security federal environment in Washington, DC. The role emphasizes prompt issue resolution and maintaining system integrity across mission‑critical operations.

The candidate will troubleshoot across multiple layers, support end‑users, and help safeguard data and infrastructure while working a flexible shift schedule in a fast‑paced setting.

Qualifications

• Active Top Secret clearance with SCI eligibility is required.
• Security+ certification is required.
• 3+ years of experience in IT support or system administration.
• Willingness to work flexible shifts (6am–2pm ET or 2pm–10pm ET).

Responsibilities

• Install, configure, and maintain OS, applications, and patches.
• Monitor performance and troubleshoot to ensure reliability.
• Implement security measures to protect systems from threats.
• Conduct security audits and apply patches as needed.
• Provide end‑user support for hardware, software, and connectivity issues.
• Manage user accounts and access controls.
• Document configurations and troubleshooting steps.
• Generate reports on performance, capacity, and security posture.
• Identify opportunities to automate routine tasks.
• Collaborate with IT teams to support mission objectives.

Skills

Top Secret clearance

Security+ certification

3+ years IT support

Shift flexibility

Education

Bachelor’s degree in IT/CS

Tools

VMware

Hyper‑V

Job description

Revolutional is seeking a Technical Support Analyst (Tier II) to install, configure, and secure enterprise IT systems in a high‑security federal environment in Washington, DC. The role emphasizes prompt issue resolution and maintaining system integrity across mission‑critical operations.

The candidate will troubleshoot across multiple layers, support end‑users, and help safeguard data and infrastructure while working a flexible shift schedule in a fast‑paced setting.