Tier II Service Desk Specialist – TS/SCI, Quantico

Dine Development Corporation; Quantico (VA); On-site; USD 54,000 - 108,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability coverage

401(k) retirement match

Paid time off

Tuition reimbursement

Job summary

Din Development Corporation (DDC) is hiring for an Intermediate Service Desk Tier II in Quantico, VA. The role focuses on frontline IT support for AFOSI networks, handling incidents across multiple classification levels and coordinating with Navy for VOIP issues. Strong customer service and desktop administration are essential.

The position requires U.S. citizenship and TS/SCI eligibility, plus IAT Level II certification. Comprehensive benefits are provided to full-time employees.

Qualifications

• Minimum 5 years of technical support experience with at least 3 years in a Service Desk role.
• Clearance: U.S. citizen with TS/SCI clearance or eligible.
• IAT Level II certification (e.g., Security+).
• Strong Windows desktop administration and ITSM ticket handling (ServiceNow).
• Experience with Active Directory, imaging, MDM, and device issuance.

Responsibilities

• Provide Service Desk support for AFOSI networks and systems across classification levels.
• Deliver end-to-end IT support including incident lifecycle management.
• Resolve administrative and technical problems; install and configure devices.
• Document troubleshooting and customer interactions in ITSM system.
• Identify trends and provide mitigation plans to avoid outages.
• Notify customers of status changes and provide timely updates.
• Support password resets, workstation imaging, cabling, and Navy coordination for VoIP.
• Monitor tickets for outages and keep affected customers informed.
• Install equipment, peripherals, and software; ensure policy compliance.
• Manage user accounts, device configuration, and asset issuance.
• Support mobile devices and video conferencing issues before escalation.

Skills

Service Desk

Customer Service

Desktop Administration

Active Directory

Troubleshooting

Communication

Technical Support

Tools

ServiceNow

Intune

Microsoft Office

MDM

VPN

Purebred software

iPhone management

Job description

Din Development Corporation (DDC) is hiring for an Intermediate Service Desk Tier II in Quantico, VA. The role focuses on frontline IT support for AFOSI networks, handling incidents across multiple classification levels and coordinating with Navy for VOIP issues. Strong customer service and desktop administration are essential.

The position requires U.S. citizenship and TS/SCI eligibility, plus IAT Level II certification. Comprehensive benefits are provided to full-time employees.